Charmaine Msomi

 I am an experienced Onboarding Customer Service Specialist with over 5 years of working in the UK gas and electricity sector. I have a strong track record of helping customers with billing queries, account management, energy usage advice, and resolving complaints with care and professionalism. I understand the importance of clear communication, regulatory compliance, and delivering excellent service even under pressure. My goal is always to provide fast, helpful support and make each customer feel valued and heard. I'm confident using CRM systems, handling high call volumes, and explaining complex energy information in a simple way