Charmaine May Domingo

CHARMAINE MAY DOMINGO WORK EXPERIENCE- FEB 2022 Job Content Coach - JUNE 2025 Philippines Experienced leader in developing high-performing teams through coaching, mentorship, and performance feedback. Capable in managing escalations, modeling best practices, and driving quality assurance through VIBES techniques. Trusted leadership resource providing continuous guidance, operational support, and ensuring seamless service delivery. EDUCATION American Express Masters of Arts in Communication Polytechnic University of the Philippines 2014 to 2016 Bachelor of Arts in Mass Communication Adamson University 2009 to 2013 SKILLS Time Management Leadership Effective Communication Critical Thinking Customer service Relation Judgement and decision making AUG 2016 Collection Specialist - Voice and Non voice FEB 2022 American Express Expert collections specialist with experience resolving delinquent accounts through tailored solutions and managing Financial Relief Program enrollments. Consistently upheld American Express leadership standards, supported service excellence through chat monitoring, and encouraged employee development as part of the Manila Credit Communications and Engagement Team. MAR 2015 Product Trainer JULY 2016 Teleperformance FHCS – Credit One Bank Self- motivated training leader skilled in assessing needs, developing strategic programs, and facilitating high-impact sessions to build team capability. Experienced in implementing performance assessments, coaching for leadership development, and leveraging LMS platforms for scalable training. Collaborates with managers to deliver targeted, results-driven solutions. LANGUAGE English Filipino REFERENCES References and their respective contact numbers will be provided upon request. APRIL 2014 MAR 2015 Customer Service and Collections Specialist Teleperformance FHCS – Credit One Bank Customer service and training professional experienced in handling inquiries, supporting new hire onboarding, and co-facilitating training sessions. Completed Phase 1 of the Training Certification Program to enhance facilitation skills. Served as Supervisor’s POC and monitored team performance to drive accountability and operational excellence.