Charmaine Jane Villafuerte

CHARMAINE JANE A. VILLAFUERTE To obtain a challenging position with a company that will benefit from my experience and utilize my skills. To work hard, be sincere and to be honest all the time. To be an effective person in the organization and to offer my service with the company. WORK EXPERIENCE APPOINTMENT SETTER Freelance | March 2023- Junc 2023 CONTACT- Purok 21, D' Garden Village, Bago Aplaya, Talomo District, Davao City 8000 PERSONAL SKILLS Perseverance Determined Fast Learner Innovative Trustworthy EDUCATION Malasila National Vocational and Technological High School|- Cookery NC 11 University of Mindanao|- Bachelor of Secondary Education Major in English Booking/Cancelling/Rescheduling patients appointment with the Dr. Administrative task EMAIL SUPPORT REPRESENTATIVE Awesome OS, Davao City| April 2021-May 2022 Handles customer service through emails, chats, and social media Provides all types of customer service such as product inquiry, process of damage/ missing items, and process of refund and replacement. Respond directly to customer's question via email to send information based on client's needs, complaints and issues. CUSTOMER SERVICE REPRESENTATIVE | ORDER PLACER Iqor, Davao City|- Ensure all the products/items are delivered in a high quality, good condition and professional manner. Assist customers in placing their orders online Pace the number of orders to allow adequate time for deliveries. HEALTHCARE REPRESENTATIVE Alorica, Davao City|- Furnishing members and health care practitioners with details regarding members' benefits. Granting pre-authorizations for medical treatment, if covered.