Charmaine Herrera

Charmaine Herrera Ecommerce Virtual Assistant linkedin.com/in/charmaineherrera- - @virtually.charm Experience Click here for my portfolio Education Lead Researcher / Virtual Assistant Ageless Workout Fitness Company August 2020 - Present (2 yrs 3 mos.) To research and generate leads using online tools Create and maintain a CRM Work closely with the production, sales, and marketing departments General admin duties Audience Expansion Social Media Manager The Now Group Fitness Company October 2020 - Present (2 yrs 1 mo.) Develop and implement a social media strategy. Manage social media accounts. Create and curate content. Engage with followers and build community. Monitor social media trends and analytics. Report on social media activity. eBay Account Manager UK Trade, Inc. May 2018 - Dec 2020 (2 yrs 8 mos.) Creating and managing listings Interacting with buyers and sellers Resolving customer issues Managing inventory Processing orders Ensuring that all transactions are completed smoothly Trainings LinkedIn Lead Generation Course (Virtual Assistant Blueprint, 2019) Social Media Marketing and Management (FB, IG, LinkedIn, Twitter, Pinterest) Social Media Account Creation and Optimization Social Media Content Planning and Creation Content Scheduling and Posting Social Media In-Depth Course (FVA Consultancy, 2020) Social Media Marketing and Management (FB, IG, LinkedIn, Twitter, Pinterest) Social Media Account Creation and Optimization Social Media Content Planning and Creation Content Scheduling and Posting Amazon Online Arbitrage PR (Ava Ph Elites) Experience LinkedIn Lead Generation Assistant JAQ Business Solutions May 2019 - Sep 2020 (1 yr 5 mos.) Optimizing and managing LinkedIn lead generation. Identifying and targeting potential leads on LinkedIn. Connecting with potential leads on LinkedIn. Sales Navigator eBay Virtual Assistant Private- Store Jun 2018 - Aug 2020 (2 yrs 3 mos.) Research and source products Create listings for our products Answer customer inquiries Process orders Handle customer returns Provide customer service Upload products to the eBay store Maintain and manage the eBay store Amazon VA/ Product Researcher Gold Stan Rush Nov 2018 - Mar 2020 (1 yr 5 mos.) Research and analyze products for potential sale on Amazon Utilize Tactical Arbitrage and Manual Storefront to source products Evaluate products for profitability and potential sales volume Stay up-to-date on Amazon’s policies and requirements Monitor competitor activity and adjust strategies accordingly Product Research Amazon Best Sellers Product Trends Product Keywords Sourcing Amazon Private Label Amazon (FBA) Amazon Seller Central Skills Social Media Set up and Optimization Manage and update Social Media Accounts Content Creation (Canva) Posting and Scheduling (Hootsuite) Tracking Social Media Accounts Keyword Research eBay Customer Service Dropshipping Data Entry Excellent computer skills (MS Office Applications; Google Apps) CRM LinkedIn Profile Optimization LinkedIn Account Management Tools I Used Canva Photoshop Hotsuite LinkedIn Sales Navigator Tactical Arbitrage Keepa price tracker Amazon Scout Pro Amazon Scout FBA Calculator Zeedrop DsmTool AutoDs SKUGrid ZikAnalytics