Charmaine Geronimo

CHARMAINE GERONIMO Administrative Virtual Assistant Email Address WhatsApp/Viber LinkedIn Home Address Calendly -- www.linkedin.com/in/charmainegeronimo Malabon City, Metro Manila, Philippines https://calendly.com/d/z6j-vqx-nfm/30min OBJECTIVE Passionate and dedicated Administrative Virtual Assistant seeking to leverage my relevant experience, in organizational and management skills to contribute to a company's mission while driving revenue growth. PERSONAL STRENGTHS ❖ Critical Thinking: Ability to analyze situations objectively and make well-reasoned decisions. ❖ Problem-Solving: Aptitude for identifying and resolving complex issues efficiently. ❖ Team Player: Ability to collaborate effectively with others, contribute ideas, and work towards common goals. ❖ Taking Initiative: Willingness to take proactive steps and assume responsibility for tasks. ❖ Fast Learner: Aptitude for quickly grasping new concepts and acquiring new skills. ❖ Self-motivated: Intrinsic drive and ability to stay focused and accomplish tasks without constant supervision. ❖ Project Management: Competence in planning, organizing, and executing projects, ensuring their successful completion. ❖ Time Management: Skill in prioritizing tasks, meeting deadlines, and efficiently allocating time and resources. ❖ Troubleshooting Techniques: Proficiency in identifying and resolving problems or technical issues. ❖ Attention to Detail: Ability to pay close attention to small details while maintaining overall quality. ❖ Sales and Upselling: Proficiency in convincing customers to purchase a product based on value and unspoken needs. ❖ Computer Literate: Proficiency in using various computer applications, software, and technology. ❖ Customer Service Orientation: Strong commitment to providing exceptional service, going above and beyond to meet customer expectations and ensure their satisfaction. ❖ Adaptability: Flexibility to adjust communication style and approach based on the needs and preferences of different customers/clients. As well as to adjust and thrive in different environments or when faced with unexpected challenges. ❖ Interpersonal Skills: Aptitude for building positive relationships, establishing rapport, and effectively interacting with customers and colleagues. ❖ Empathy: Ability to understand and relate to the emotions and experiences of customers, allowing for personalized and compassionate assistance. PROFESSIONAL SKILLS ● ● ● ● ● ● ● ● ● Proficient in research and drafting documents Strong organizational and time management skills Excellent written and verbal communication abilities Attention to detail and accuracy in given tasks Knowledge of software and tools Ability to work independently and collaboratively Strong problem-solving and decision-making skills Familiarity with basic terminology and procedures Proficient in MS Office or Google Suite and other document management systems Additional Skills: ● Fluent in English both written and verbal ● Strong problem-solving and analytical skills ● Ability to handle confidential information with discretion ● Familiarity with basic AI tools, knowledge, and usage ● Proficient in computer software SOFTWARE PROFICIENCY ❖ ❖ ❖ ❖ ❖ ❖ ❖ Google Workspace/Suite Microsoft Office 365 FreshDesk / Zendesk HubSpot Go High Level Filevine / Clio Aloware ❖ ❖ ❖ ❖ ❖ ❖ ❖ RingCentral / Slack Zoom / Skype / GatherTown Canva Citrix / Cisco DocuSign & Adobe Hubstaff / Time Doctor Calendly, Monday Board ROLES ❖ Administrative Assistant: Provides remote administrative support to individuals or businesses, which can include managing emails, scheduling appointments, data entry, research, and other administrative tasks. ❖ Intake Administrator: Responsible for collecting and recording information from clients to initiate service, ensuring accurate data entry, reporting, and organization. ❖ Medical Records Clerk: Manages and maintains medical records, including organizing and updating client information, handling requests for medical records, and ensuring compliance with privacy regulations. ❖ Intake Specialist: Gathers and assesses information from clients to determine their needs or eligibility for a specific service. ❖ Legal Assistant: Assists lawyers and legal professionals with administrative tasks, such as ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ organizing legal documents, conducting research, drafting legal correspondence, and supporting legal proceedings. Receptionist Virtual Assistant: Provides remote receptionist services, including answering calls, transferring calls, taking messages, and managing front desk operations. Answering Service Clerk: Handles incoming calls for a business or organization, takes messages, relays important information, and assists callers with basic inquiries. Subject Matter Expert: Possesses specialized knowledge and expertise in a product-specific subject, providing guidance, advice, and support to others based on their expertise. Customer Service Representative: Interacts with customers to address inquiries, resolve complaints, provide information about products or services, and ensure customer satisfaction. Technical Support Representative: Provides assistance to customers or clients in troubleshooting technical issues with products, software, or services, offering solutions and guidance. Retention Specialist: Works to retain existing customers by addressing their concerns, offering solutions, and providing excellent customer service to ensure customer loyalty. Consumer Specialist: Assists consumers in navigating a specific industry, offering guidance, resolving complaints, and ensuring their satisfaction with products or services. Reservation Specialist: Handles booking and reservation requests, manages availability, and ensures accurate and timely reservation confirmations for customers. Customer Advisor: Provides expert advice, guidance, and recommendations to customers based on their needs, preferences, and inquiries. These roles cover a range of administrative, customer service, technical support, and specialized expertise responsibilities, each with its own focus and objectives within different industries and contexts. PROFESSIONAL BACKGROUND Legal Assistant at Blattner Family Law Group ❖ Website Link: ➢ https://jmblattner.com ❖ Position: ➢ Virtual Legal Assistant ❖ Company/Industry: ➢ Blattner Family Law Group ➢ Family Law/Legal - Divorce, Separation, Adoption, etc. ❖ Location: ➢ Towson, Maryland, USA ❖ Employment Dates: ➢ April 13, 2023 - May 22, 2023 Support Specialist at CommunityPhone ❖ Website Link: ➢ https://www.communityphone.org ❖ Position: ➢ Virtual Support Specialist ❖ Company/Industry: ➢ Telecommunications - Landline Services ❖ Location: ➢ Allston, Massachusetts, USA ❖ Employment Dates: ➢ January 23, 2023 - May 1, 2023 Whitehead Employment Law previously SW Employment Law ❖ Website Link: ➢ https://wemploymentlaw.com/ ❖ Position: ➢ Intake Specialist/Coordinator/Administrator (Personal Injury Division) ➢ September 8, 2022 - November 30, 2022 ❖ Position: ➢ Medical Records Clerk /Virtual Receptionist (Personal Injury Division) ➢ September 7, 2022 - November 25, 2022 ❖ Position: ➢ Legal Assistant (Employment Law Division) ➢ May 6, 2022 - September 5, 2022 ❖ Position: ➢ Intake Specialist (Employment Law Division) ➢ November 15, 2021 - September 5, 2022 ❖ Position: ➢ Virtual Receptionist (Personal Injury & Workers Compensation Division) ➢ November 1, 2021 - November 11, 2022 ❖ Company: ➢ Whitehead Employment Law previously SW Employment Law ➢ W Employment Law (Employment Law Division) ➢ Sassooness Law (Personal Injury and Workers Compensation Division) ❖ Location: ➢ California, USA ❖ Employment Dates: ➢ November 1, 2021 - November 30, 2022 Support Specialist at Foxtel TV and Internet - Australia ❖ Position: ➢ Account Support Specialist ❖ Company: ➢ Acquire BPO Asia ❖ Campaign/Account: ➢ Foxtel TV and Internet - Australia ❖ Location: ➢ Eastwood Cyberpark, Quezon City PH (Remote/Virtual) ❖ Employment Dates: ➢ December 14, 2021 - March 18, 2022 Support Specialist at DISH Satellite TV and SLING Streaming TV ❖ Position: ➢ Advance Support Specialist ❖ Company: ➢ Inspiro Relia Inc ❖ Campaign/Account: ➢ Dish TV and Sling TV ❖ Location: ➢ Ayala, Makati PH (Remote/Virtual) ❖ Employment Dates: ➢ February 22, 2021 - December 7, 2021 Support Specialist at T-Mobile - Team of Experts II ❖ Position: ➢ Support Specialist ❖ Company: ➢ Alorica Teleservices ❖ Campaign/Account: ➢ T-Mobile TEX - Support (Hybrid) ❖ Location: ➢ Eton Centris, Quezon City ❖ Employment Dates: ➢ October 22, 2019 - January 29, 2021 Advisor at Thumbtack Professionals ❖ Position: ➢ B2B Consumer Specialist ❖ Company: ➢ 24-7 Intouch, Inc. ❖ Campaign/Account: ➢ Thumbtack Professionals - B2B Advisor ❖ Location: ➢ Araneta Center Cubao, Quezon City ❖ Employment Dates: ➢ December 27, 2018 - August 12, 2019 Support Specialist at Verizon Wireless Prepaid Services Afni Philippines Inc. ❖ Position: ➢ Support Specialist ❖ Company: ➢ Afni Philippines Inc. ❖ Campaign/Account: ➢ Verizon Wireless - Credit Checker, Eligibility Advisor ❖ Location: ➢ Commonwealth, Quezon City PH ❖ Employment Dates: ➢ September 18, 2018 - December 21, 2018 Support Specialist at AT&T U-Verse - Triple Play ❖ Position: ➢ Technical Care Specialist II - Support Specialist ❖ Company: ➢ VXI Global Holdings ❖ Campaign/Account: ➢ AT&T U-Verse - Triple Play ❖ Location: ➢ Munoz - Edsa, Quezon City PH ❖ Employment Dates: ➢ December 21, 2017 - September 14, 2018 Multi-Support Specialist at Applecare & United Airlines - Domestic & International ❖ Position: ➢ Multi-Support Specialist - Subject Matter Expert ❖ Company: ➢ Concentrix CVG Service Corp. ❖ Campaign/Account: ➢ Apple - Advisor ❖ Campaign/Account: ➢ United Airlines - International Reservations ❖ Campaign/Account: ➢ Dish Satellite TV - Support Specialist ❖ Location: ➢ San Miguel Avenue, Pasig City PH ❖ Employment Dates: ➢ October 9, 2015 - December 18, 2017 EDUCATIONAL BACKGROUND ★ Bachelor of Science in Information Technology at Araullo Phinma University ○ 2014 - 2015 ○ Cabanatuan, Nueva Ecija ★ English Proficiency at Saint PeterVille Technical Training Center ○ 2015 - 2016 ○ Karuhatan, Valenzuela City Other Training/Certification ★ General Law Practice Certified ○ Virtual Staffing LLC - Legal Soft Solutions ★ Project Management Certified ○ Alison University ★ Certified Administrative Assistant (CAA) ○ PH Evergreen Internship Program ★ HubSpot Reporting Analyst ○ HubSpot Academy ★ Data Analytics ○ Grow with Google - Coursera Online University HIGHLIGHTS OF ABILITIES ★ Remote Work Proficiency: Skilled in working remotely with minimal supervision, demonstrating independence and self-motivation. ★ Advanced Software Knowledge: Proficient in handling administrative tasks using advanced software tools, showcasing expertise in streamlining processes and improving efficiency. ★ Adaptability and Reliability: Demonstrates adaptability by quickly learning new processes and technologies, while consistently delivering reliable results. Takes initiative to go above and beyond expectations. ★ Strong Work Ethic: Promotes responsibility, teamwork, commitment, and a strong work ethic. Is dedicated to achieving goals and maintaining a positive work environment. ★ Computer Troubleshooting: Possesses knowledge in formatting, troubleshooting, and fixing computer operating systems, ensuring smooth functioning and resolving technical issues effectively. ★ Gadget/Tech/Software Savviness: Exhibits a high level of familiarity and proficiency with various gadgets, technology, and software. Keeps up-to-date with the latest advancements and utilizes them efficiently. PERSONAL INFORMATION ➢ Full Legal Name: ○ Charmaine De Leon Geronimo ➢ Gender: ○ Female ➢ Date of Birth: ○ August 09, 1997 ➢ Place of Birth: ○ Llanera, Nueva Ecija ➢ Civil Status: ○ Single ➢ Citizenship: ○ Filipino ➢ Religion: ○ Roman Catholic Other Contact Information Email Address--WhatsApp - Mobile Number - Viber - LinkedIn www.linkedin.com/in/charmainegeronimo Facebook Page https://www.facebook.com/socioslealesfdn Skype ID live:.cid.69ec509ce--Zoom Home Address 18 Dionisio St. Maysilo, Malabon City, 1477 PH