Charmaine Fajardo

CHARMAINE D. FAJARDO 833 Rizal St., District Santan, Brgy. 7, Nasipit, Agusan del Norte -|-PROFESSIONAL SUMMARY Results-driven professional with a strong foundation in virtual assistance, client relations, and marketing. Known for effective problem-solving and strategic planning, with expertise in managing client communications, lead generation, and high-level project implementation. Dedicated to enhancing client satisfaction through efficient support and relationship-building skills across various industries. CORE COMPETENCIES • • • • Virtual Assistance & System Architecture: Streamlining processes, managing content calendars, and coordinating client communications. Customer Care & Client Relations: Expertise in issue resolution and exceptional service across multiple platforms. Project & Strategic Planning: Proven ability to execute strategic plans, meet budget goals, and drive project success. Technological Proficiency: Advanced knowledge of MS Office, Google Workspace, Calendly, and CRM tools. PROFESSIONAL EXPERIENCE Virtual Assistant Stellar Staff December 2024 – Present • Prepare and analyze daily store sales reports using Excel, ensuring data integrity across shared systems and POS platforms. • Manage shared files, version control, and employee records while monitoring time logs and training progress. • Perform light accounts payable tasks and review CCTV footage for operational oversight. Ancillary Services Officer / Sales and Marketing Officer Globalport Agusan Terminal Inc. February 2022 – July 2022 • Established and strengthened relationships with port users, contributing to volume and profit growth. • Developed strategic plans and achieved budget goals for ancillary services. • Identified and connected with new industry players to expand commercial opportunities. Virtual System Architect / Virtual Assistant Pro Sulum, LLC May 2021 – April 2022 • Managed client social media and email communications, maintaining a content calendar and scheduling appointments. • Generated high-value client leads and produced regular sales and customer feedback reports. Homebased Online ESL Teacher Native Camp March 2021 – February 2022 • Delivered English language instruction to Japanese students, adapting lessons to each learner's skill level and goals. • Provided corrective feedback and personalized coaching to improve students’ language proficiency. Map Quality Analyst / Researcher Lionbridge April 2020 – June 2021 • Conducted in-depth evaluations of map data, ensuring accuracy and relevance through local knowledge. • Verified information accuracy by researching, analyzing, and providing detailed reports on findings. Homebased Online English Teacher 51Talk November 2015 – December 2018 • Taught English as a second language to Chinese students, focusing on interactive and engaging lessons to enhance language acquisition. • Assessed students' progress and offered constructive feedback to improve comprehension and fluency. Department Head Robinsons Department Store Makati December 2013 – March 2014 • Oversaw daily store operations, including customer service, merchandise displays, and security management. • Conducted business analysis to drive sales and optimize the customer shopping experience. Customer Care Consultant Teletech (Sensis Yellow Pages) October 2013 – December 2013 • Managed inbound customer service calls, resolving complex billing inquiries and providing efficient solutions to ensure customer satisfaction. Passenger Service Agent / Ambassadress / Lounge Agent Cathay Pacific Airways – Philippine Airport Ground Support Solutions Inc. November 2011 – July 2013 • Provided exceptional customer service at various airport touchpoints, assisting passengers with checkin, boarding, and lounge access. • Validated travel documents and handled inquiries with professionalism, contributing to a smooth travel experience. EDUCATION . Bachelor of Science in Computer Science AMA CLC College of Butuan City 2008 – 2011 • Academic Scholar, Dean’s List, Special Academic Awardee Computer System Design and Programming, AMA CLC College of Butuan City Inc- • Academic/AMA Scholar, Dean’s list, With Honor SKILLS • • • • • Problem-solving Organizational proficiency Technological proficiency Strategic planning Budget management • • • • • Project implementation Virtual system architecture Marketing expertise Relationship cultivation Client lead generation CERTIFICATIONS AND PROFESSIONAL DEVELOPMENT • • • PC Operation NC II – TESDA Licensure Cathay Pacific Systems Training – QIK CHECK Leadership & Loyalty Awards – Recognized for exemplary performance and student leadership TECHNICAL SKILLS • • MS Office, Google Workspace, CRM tools, Cathay Pacific systems Social media and email management (Calendly, Zoom)HIV/AIDS Prevention Education Reference: Available upon request.