Charmaine Bustamante

CHARMAINE BUSTAMANTE Virtual Admin Assistant SUMMARY I’m a flexible and team player person. Having worked as a Virtual Assistant for over four years, I have been exposed to various things. My experience includes administrative work, Social media management, lead generation, WordPress, and ecommerce. PROFESSIONAL EXPERIENCE PRIME SYNERGY SOLUTIONS, Customer Service Representative NOVEMBER 25, 2024 - PRESENT Assisted customers through phone and chat, ensuring their questions were answered and issues resolved quickly. Handled complaints with care and professionalism, turning challenges into positive outcomes. Provided clear information about products and services, helping customers find the best solutions. Maintained accurate customer records and worked with other teams to resolve complex problems smoothly. Suggested additional products or services when appropriate, enhancing the customer experience. NEW HORIZONS LLC, Administrative Assistant OCTOBER 4, 2023 - JUNE 18, 2024 Plan and schedule OF feed posts and PPV messages for each creator. Organize & send mass messages and special scripts for spenders for each creator. Meet with the team to help with any issues or concerns. Check and update the team schedule on Infloww. Manage social media accounts for each creator, including Reddit, X, and Instagram. Reach out to promoters on X and Instagram. Help prepare weekly reports and presentations. Provide general support to the staff and management. FRIED LLC, Assistant Project Manager AUGUST 26, 2022 - MAY 15, 2023 Managed the upload of blog articles to puertorico.com website, ensuring all content was proofread and edited for accuracy and clarity. Utilized advanced search techniques on LinkedIn to gather contact numbers for company owners, co-owners and CEO. NEW HORIZONS LLC, Sales Representative & Social Media Manager AUGUST 18, 2022 - MAY 15, 2023 Curated and published engaging content on the Reddit platform, resulting in an increase in daily active users and a growth in pageviews. Increased Reddit fan engagement by implementing a targeted content strategy which resulted in an increase in post comments and increases in direct message interactions. Increased Twitter engagement through the implementation of a targeted content strategy and optimized posting schedule. RED PENGUIN LLC, Order Fulfillment Specialist MAY 24, 2019 - JANUARY 23, 2023 Ensured timely and accurate order processing by closely monitoring inventory levels and coordinating with suppliers to maintain sufficient stock. Monitored and tracked customer orders with meticulous attention to detail, ensuring 100% accuracy and on-time delivery. Optimized product listings on e-commerce platforms, incorporating relevant keywords and compelling product descriptions. Conducted extensive market research to identify potential suppliers, evaluating their capabilities, quality standards, and pricing structures to ensure optimal supplier selection. WATCHSHOPPING, Content Writer AUGUST 16, 2021 – MAY 2, 2023 Crafted compelling and SEO-friendly image descriptions for wallpapers, ensuring accurate representation of existing and new keywords. Conducted extensive research from various reliable sources to curate a diverse collection of high-quality wallpapers. Ensured the quality and relevancy of wallpapers by conducting evaluations, resulting in a curated collection that met user preferences and increased customer satisfaction. Cropped wallpapers to fit different screen sizes, optimizing the visual experience across devices and reducing compatibility issues. GEORGES.BLOG (Amazon Creatives), Virtual Assistant DECEMBER 2020 - SEPTEMBER 2022 Increased website traffic through strategic content marketing initiatives, resulting in a significant boost in user engagement and brand visibility. Developed and executed a social media content strategy focused on image-based posts to enhance brand visibility and engagement on platforms like Facebook and LinkedIn. Edited and proofread blog posts for grammar, spelling, punctuation, and clarity, ensuring high-quality and error-free content. Developed and executed strategic email marketing campaigns to drive customer engagement and increase conversion rates. SOULTONIX, Social Media Manager (Real Estate) DECEMBER 16, 2020 – OCTOBER 16, 2021 Successfully launched and managed a dynamic Facebook page, strategically showcasing available property listings to a targeted audience. Developed and implemented a targeted social media strategy to promote available property listings to relevant Facebook groups. Monitored and responded to customer inquiries and comments on the Facebook page, ensuring prompt and personalized engagement. HIRAGO, Virtual Assistant JANUARY 1, 2019 - JULY 31, 2019 Successfully posted and managed job listings on the Ziprecruiter platform, attracting a diverse pool of qualified candidates. Conducted thorough resume screenings, evaluating candidates’ qualifications and skills to ensure alignment with job requirements. Conducted comprehensive link prospecting, utilizing various tools and techniques to identify high-quality websites within the target industry for potential link opportunities. AMAZING TRACY LLC, Virtual Assistant JUNE 19, 2018 - NOVEMBER 17, 2018 Processed and fulfilled orders, ensuring accurate inventory management and timely shipment. Successfully updated and maintained accurate tracking information for customer orders, ensuring timely delivery and customer satisfaction. Demonstrated strong communication skills by effectively addressing customer concerns and providing accurate information. THE LUREE GROUP LLC, Virtual Assistant JANUARY 16, 2018 - JUNE 2, 2018 Developed and implemented effective decision-making strategies by conducting thorough analysis of product lists, resulting in the identification of high-profit products. Conducted extensive web research to gather relevant information and efficiently extracted and organized it into a Google Sheets document, ensuring easy access and streamlined data management. ILIGAN CITY GOVERNMENT, Administrative Aide (Job Order) APRIL 2016 – SEPTEMBER 2017 Implemented a systematic filing system, categorizing and labeling documents based on a logical hierarchy, resulting in a 50% reduction in retrieval time and improved overall office efficiency. Developed and implemented a comprehensive PES seminar program and securing expert speakers, resulting in high attendee satisfaction and positive feedback. Greeted and assisted walk-in clients daily, providing exceptional customer service and resolving inquiries in a timely and professional manner. Collaborated with a team to plan and execute a department-wide event, managing logistics, budget, and timeline, resulting in a successful and well-attended event. SKILLS E-commerce Virtual Assistant Data Entry Lead Generation WordPress Social Media Management Search Engine Optimization Customer Service Representative EDUCATION ILIGAN CAPITOL COLLEGE Associate in Computer Technology (2nd year, 2009) ATHENA INSTITUTE OF TRAINING & ASSESSMENT Contact Center Services NC II (2024) TOOLS I USED Notion Shopify WordPress Google Apps MS Office Active Campaign Slack Canva Infloww Screaming Frog Ubersuggest Trello Shortcut Asana Hootsuite Buffer CERTIFICATIONS Certificate of Completion for Online SEO Bootcamp Virtual Assistance Training EF SET English Certificate (C1 ADVANCED) E-commerce Training with WooCommerce Certificate of Completion (Apprenticeship Program) Introduction to Freelancing and Virtual Assistance Freelance 101 Training Certificate of Internship (Content Creator and Social Media Manager for Simon Creatives) Gorgias Academy | Basic Agent (Shopify) CONTACT- in/charmainebustamante/ https://charmainebustamante.pinoyseo.ph/-