CHARMAINE BONONO
OPERATIONS MANAGER
CONTACT DETAILS:
Cell: +27 -
LinkedIn: https://www.linkedin.com/in/charmaine-bonono-
EMAIL:-EDUCATION
Roosevelt Girls High School 2008
‘O’ Level/ Matric
PROFILE OF CHARMAINE BONONO:
I am an Operations Team
leader/Manager I also have
experience working as a product
sales specialist focusing on client
relationships and product sales
utilizing continuous research on
enhancing Amazon SEO and
copywriting optimization.
I have created product compliance
processes following South Africa
export and USA and Amazon
product regulations and policies for
import while working at Zentraedi
Online, an e-commerce company
that provides product manufacturers
an opportunity to trade on
Amazon.com and Takealot South
Africa.
Having joined Zentraedi Online in
October 2016 after working at Jortine
Trading and Khalahari Projects in
administration.
My educational background
includes a Secretarial certification,
HubSpot Inbound Marketing
certification, and Fundamentals in
Product Management from
Lynda.com.
I am focused on self-improvement
online research and utilizing online
courses to boost my knowledge and
to get an advantage taking on new
challenges.
Timore Training Services 2009
Secretarial Certification
Lynda.com LinkedIn 2017
Fundamentals of Product Management
WORK EXPERIENCE
The Digital Alliance/ The Framework – Key Account Manager
October 2020 – May 2022
As an Account Manager my duties include all client
communication on projects for social media publishing,
problem solving, research, content creation.
•
Managing and communicating correct information to all
members of the team and stakeholders to ensure a
flawless work process to completion of projects
•
Monthly Social Media content and schedule creation in
collaboration with our creative team
•
Quote creation for ad-hoc projects and preparing sales
reports
•
Brief creation on new projects and detailed plans on
work roll out and deadlines
•
Process creation for efficient workflow handover
between the teams
•
Developing and maintaining a long-term relationship
with the clients.
•
Ensuring clients receive requested products and services
on time.
•
Attending to client queries and identifying new
opportunities in line with the clients marketing strategy
•
Presenting campaign concepts and costings to clients
•
Quality control of all work that is submitted to clients
•
Administration tasks that will help to keep schedules and
campaigns well-managed and organized.
SKILLS
Leadership – Intermediate
Communication – Expert
Microsoft Word – Advanced
Microsoft PowerPoint – Intermediate
Microsoft Excel – Intermediate
Team work – Advanced
Time management – Advanced
Planning - Advanced
Customer Service – Advanced
Zentraedi Online – Operations Team Leader/Manager
August 2019 – October 4, 2019
As an Operations manager my duties included demonstrating
excellent analytical, problem solving, research, and
communication abilities,
•
•
Visiting clients to address and resolve queries regarding
accounts with Zentraedi.
Report creation and presentation to the CEO and clients
•
Supplier and Customer relationship building and
maintenance.
•
Customer support 24/7 ensuring all needs are met.
•
Time management
•
Planning
•
Spearheading comprehensive procurement activities—
including supplier replenishment selection, product
promotion and replenishment cost reporting, and
estimating—while leading a department 4 employees.
•
Forecasting product marketing and sales needs through
close communication with cross- product related queries
Liaising with our USA warehouse on stock storage,
packaging, and storage
•
Zentraedi Online – Product Sales Specialist/Account Manager
June 2018 – July 2019
As a Product specialist my duties included speaking to suppliers
and handling their accounts on Amazon including the below:
•
•
•
Overseeing a portfolio of 42 Suppliers amounting to 116
products,
Onboarding suppliers – which entailed informing them of
the step-by-step processes from product collection to
landing at Amazon
Product compliance as per American Regulations.
•
•
•
•
•
•
•
•
Consignment Invoice creation
Keyword research for product optimization on Amazon
Copywriting for all supplier product listings on Amazon
Product PPC campaigns and pitching Marketing
packages to clients.
Creating promotions for products on Amazon
Creation of Product Performance and Sales reports
Corresponding with Amazon buyers on product related
queries
Liaising with our USA warehouse on stock storage,
packaging and storage
Zentraedi Online – Online Researcher & Operations Admin
October 2016 – June 2018
Researching and identifying products for potential purchase for
retail on Amazon.com
•
•
Insuring identified product match set of pre-determined
metrics.
Maintenance of prospect list and researching better
ways of product sourcing.
Jortine Trading – Office Assistant
March 2015 – March 2016
Making and sending quotes and invoices to clients, receiving
and screening of calls and emails, follow ups calls to clients and
suppliers. Communication with fumigation team in the field
providing client addresses and appointment times
Khalahari Projects – Front Desk Receptionist
January 2012 – February 2015
Responsible of office management, client liaison, placing and
tracking orders, communication with construction team in the
field.
HOBBIES
Swimming
Outdoor Activities
Reading
REFERENCES
Will be provided upon request.
