CHARMAINE
BAUTISTA
CUSTOMER SERVICE SUPPORT,
ADMIN ASSISTANT
SOCIAL MEDIA MODERATOR
PERSONAL
PROFILE
I'm confident in my ability to
make anything I put my mind
to success. I work quickly,
positively, and efficiently
because I love what I do. I'm
extremely motivated and a
great manager of time, I learn
swiftly and I have a strong
analytical skills.
HOW TO GET IN
TOUCH
-
http://bit.ly/chabautistaskype
http://bit.ly/charmainefb
https://bit.ly/chabautista
@ bautistacvj
CUSTOMER SERVICE SKILLS
Clear Phone, Email and Live Chat Communication
Situation Evaluation and Attentiveness
Empathy Ability
Persuation Skills
Time Management and Flexibility
Closing Ability
ADMINISTRATIVE SKILLS
Organization skills
Communication
Teamwork
Customer service
Responsibility
Time management
Multitasking
Set personal career goals
EDUCATION BACKGROUND
ADAMSON UNIVERSITY
Manila, Philippines 2012
B.S Computer Science
ARAULLO HIGH SCHOOL
Manila, Philippines 2009
CUSTOMER SERVICE AND ADDITIONAL
EXPERIENCE
JO-ES PUBLISHING INC.
Customer Service Representative 2019
-responsible for preparing administrative reports; participating in preparation of
training documents; receiving incoming calls; making outgoing calls to clients and
suppliers; performing data entry work and files management; performing reception
duties in absence of the receptionist.
SUYEN CORPORATION
Sales Store Supervisor 2015
Manage retail staff, including cashiers and people working on the floor.
Meet financial objectives by preparing an annual budget; scheduling expenditures;
analyzing variances; initiating corrective actions.
Formulate pricing policies.
Determine daily coupons.
Ensure pricing is correct.
Work on store displays.
Iplus Intelligent Network Inc.
Customer Service Associate 2014
Serves customers by providing product and service information and resolving product
and service problems.
Attracts potential customers by answering product and service questions and
suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint,
determining the cause of the problem, selecting and explaining the best solution to
solve the problem, expediting correction or adjustment, and following up to ensure
resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer
information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer
information.
Contributes to team effort by accomplishing related results as needed.
