Charmae Segura

CHARMAE SEGURA WORK EXPERIENCE Manila Marketing Group – Cold Caller (Lead Qualifier)​ February 2025 – July 2025 PROFILE Dedicated and detail-oriented professional with over 1 year of experience in the BPO industry. Skilled in handling customer inquiries, qualifying leads, and delivering excellent support. Seeking a role where my communication skills, problem-solving abilities, and dedication to customer satisfaction can drive operational excellence and client success. CONTACT 📞 PHONE: - ✉️ EMAIL: -EDUCATION Bachelor of Science in Accountancy Quezon City University 2019 - 2021 Senior High School (K-12) Southeast Asian Institute of Technology Inc. 2016 - 2018 ●​ Conducted outbound cold calls to qualify potential leads and set appointments. ●​ Engaged prospects with clear and professional communication, building rapport to increase interest. ●​ Collected and verified client information to ensure quality lead generation for the sales team. VXI Global Holdings B.V. (Philippines) – Technical Chat Support​ July 24, 2023 – June 04, 2024 ●​ Handled incoming chat requests in a timely and professional manner. ●​ Maintained a high level of responsiveness, ensuring all customer interactions were addressed promptly. ●​ Simultaneously engaged in multiple chat conversations, evaluating and prioritizing based on urgency and complexity while ensuring accuracy and quality. VXI Global Holdings B.V. (Philippines) – Technical Support Representative​ July 21, 2022 – July 24, 2023 ●​ Managed high-volume inbound and outbound calls, resolving customer inquiries with efficiency and professionalism. ●​ Provided accurate information on products and services through up-to-date knowledge. ●​ Collaborated with team members to identify and address recurring technical issues. SKILLS ●​ Customer Service: Strong communication, active listening, and problem-solving. ●​ Lead Generation: Cold calling, qualifying leads, and handling objections. ●​ Technical Proficiency: Familiarity with support tools, software, and troubleshooting techniques. ●​ Time Management: Efficiently managing tasks to meet deadlines and performance goals. ●​ Team Collaboration: Contributing effectively to team success. ●​ Attention to Detail: Ensuring accuracy in information and customer transactions.​