Charlyn Beloy | Freelancer Resume

PROFILE I am an online freelancer who has 14 years experience in Customer Service with positive and willing to assist attitude. I also have Sales, Marketing, and Social Media background. I am looking for a position in the field of customer service, social media and marketing communications, where I can apply my knowledge and skills for continuous improvement. EXPERIENCE SOCIAL MEDIA MANAGER UHS INTERNATIONAL | APR 2013 - APR 2018 Managed social media accounts and created social media for daily postings Increased social media following and clicks Spearheaded Social Media ads campaign for new products. Charlyn Beloy CUSTOMER SERVICE & SOCIAL MEDIA MANAGER CUSTOMER SERVICE MANAGER / ENGLISH AND SPANISH KGB PHILIPPINES | AUG 2003 - DEC 2017 Resolve customer complaints via phone, email, social media. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents Build sustainable relationships and trust with customer accounts through open and interactive communication Attend client calibration to ensure quality of call handling. Facilitate training for new products and open territories. Study and Review root-cause analysis of third party reviews on customer satisfaction. Lead 40 customer representatives and ensure that key performance indicators are met. CONTACT EDUCATION-https://charlynbeloy111.wixsite.co m/xtrmstyle SOCIAL MEDIA twitter: @cha_beloy facebook: /charlynbeloy1012 instagram: @cha_beloy pinterest: /cbeloy BACHELOR OF SCIENCE IN COMMERCE MAJOR IN COMPUTER SCIENCE CENTRO ESCOLAR UNIVERSITY | 1997 - 2003 CERTIFICATE IN SPANISH LANGUAGE INSTITUTO CERVANTES MANILA | 2006 - 2009 SKILLS Customer Service Management (Phone and Email Support) Social Media Marketing and Management Quality Assurance Client Calibration Google MyBusiness and Adwords Layout design using Canva Use of MS Office, Wordpress, Google products Project Management Tools (Asana, Trello and Basecamp) Communication Tools (Whatsapp, Slack and Google hangouts, Skype and Zoom)