Charly Bazelais
SALES AND SERVICE CONSULTANT
MY PROFILE
I’m an ambicious Sales and Service Consultant
who enjoys offering solutions and hitting
targets. I work well under pressure, solve
problems efficiently, and always try to match
the right solution to each client. I take pride in
nurturing client
connections and contributing to the team’s
success in fast-paced environments.
CONTACT INFO
--
EXPERIENCE
REMOTE WORK
SALES AND CUSTOMER SERVICE
Bell Canada Jan 2013-June 2016
EDUCATION
GRADUATE SCHOOL OF EDUCATION
-)
Modern Languages (English-Spanish)
WAREHOUSE ASSISTANT
PENNFOSTER COLLEGE
Alot Services Spa Dec 2016-August 2022
-
Certificate in Public Relations
Picking, packing, and preparing customer orders for
shipment.
Operating forklifts, pallet jacks, and other equipment
as needed.
Labeling and scanning items to maintain inventory
accuracy.
Maintaining cleanliness and organization of storage
areas.
TOOLS
MICROSOFT OFFICE
GMAIL
LIVECHAT
PERSONAL PROJECT
MANAGING CUSTOMER INQUIRIES AND SALES THROUGH
SOCIAL
MEDIA
PLATFORMS,
MAINTAINING
HIGH
RESPONSE RATES AND CLIENT SATISFACTION.
HANDLING ORDER TRACKING, ISSUE RESOLUTION, AND
FOLLOW-UPS.
SELLING PRODUCTS, DEVELOPING SKILLS IN CLIENT
COMMUNICATION,
UPSELLING,
AND
MANAGING
FEEDBACK.
BUILDING STRONG RAPPORT WITH CLIENTS, RESULTING
IN REPEAT BUSINESS AND POSITIVE REVIEWS.
Managing calls and live chat. Identifying client
needs. Closing sales. Maintain accurate records in
CRM. Handling billing inquiries. Educating
customers on products. Exceeding sales targets
and customer satifaction scores.
CUSTOMER SUPPORT
Atento Chile Aug 2022-Feb 2025
Providing bilingual (English/Spanish) customer
support via phone, email, and chat. Resolving billing
and product inquiries, tracking orders, and
maintaining high customer satisfaction. Meeting daily
resolution and quality KPIs.
LANGUAGES
ENGLISH
SPANISH
FRENCH
HAITIAN
CREOLE
Advanced
Advanced
Advanced
Native
