Charlotte Washington

Charlotte Washington 6384 Alford Circle Lithonia, GA-Objective Customer service expert with skills in technical support, management, and cash handling Experience Kelly Services (Contract Position) Customer Support Analyst| October 2016 Re Resolve issues with accounting software Perform Diagnostics Resolve system issues Handle install concerns Apple Technical Support Advisor| March 2015-June 2016 Successfully troubleshooting device issues Respond to customer through phone, chat and email Display a willingness to help Address customer’s emotions Verizon Wireless Customer Service Representative| August 2014-March 2015 Resolve customer issues promptly Address billing and payment questions or concerns Follow-up with customers as needed via phone and email Suggesting and upgrading to products that may enhance the customer’s experience Fastrac Markets Assistant Manager| October 2013-July 2014 Cash handling Stock Inventory Store maintenance Food preparation Education- High School Diploma 2006 Associates Corning Community College 2011