Charlotte Washington
6384 Alford Circle Lithonia, GA-Objective
Customer service expert with skills in technical support, management, and cash handling
Experience
Kelly Services (Contract Position)
Customer Support Analyst| October 2016
Re Resolve issues with accounting software
Perform Diagnostics
Resolve system issues
Handle install concerns
Apple
Technical Support Advisor| March 2015-June 2016
Successfully troubleshooting device issues
Respond to customer through phone, chat and email
Display a willingness to help
Address customer’s emotions
Verizon Wireless
Customer Service Representative| August 2014-March 2015
Resolve customer issues promptly
Address billing and payment questions or concerns
Follow-up with customers as needed via phone and email
Suggesting and upgrading to products that may enhance the customer’s experience
Fastrac Markets
Assistant Manager| October 2013-July 2014
Cash handling
Stock
Inventory
Store maintenance
Food preparation
Education- High School Diploma 2006
Associates Corning Community College 2011
