Charlotte Ramirez

My name is Charlotte Ramirez. Working for almost 9 years in a Business Process Outsourcing industry has helped me improve my leadership skills, hone my organizational skills, and have provided me with knowledge of being a team player. As someone who can learn quickly and improve the process, I strive to become a vital component for every team I join in. 

Worked as a Premier Banking Associate in HSBC Philippines, I was in charge of providing customer service, answering the phone and email queries for clients to stay up-to-date with their banking needs. I also worked as a Team Leader for Email Campaign for another BPO Company wherein our goal is to answer client queries via a platform where the customer sends in email inquiries.

My expertise focuses on:

- Customer Service, Email Support, Data Entry

- Google Suite, Google Drive, Evernote, Microsoft Office, Adobe Photoshop, WordPress, Canva

• Shopify, Order Desk, Gorgias, Helpshift, Confluence, Oracle RightNow, Siebel CRM,