Charlotte Munangolwe

Charlotte Munangolwe Meanwood vorna valley, plot no. 1000, musekese road 📍 Lusaka, Zambia​ 📞-​ 📧-Professional Summary Highly organized and dependable Administrative Professional with over 8 years of experience supporting complex operations in development and private sectors. Proven ability to streamline office logistics, coordinate travel, manage procurement, and oversee payment systems with accuracy and efficiency. Adept at multitasking, supervising support staff, and handling confidential information with discretion. Known for reliability, initiative, and strong communication skills. Seeking to contribute administrative expertise and a results-driven mindset to dynamic and impactful organizations. Professional Experience Administrative Assistant​ USAID DISCOVER-Health Project​ 📅 January 2022 – Present​ 📍 Lusaka, Zambia ●​ Organized local and international travel logistics for project staff.​ ●​ Managed scheduling for office rentals, utilities, and ensured timely payments.​ ●​ Streamlined invoice processing and vendor payments using the Real-Time Management System (RIMS).​ ●​ Maintained confidential records and secure filing systems.​ ●​ Coordinated procurement processes and built relationships with vendors.​ ●​ Supervised office assistants and maintenance personnel.​ 2 ●​ Facilitated compliance documentation (health permits, fire certificates).​ ●​ Organized team-building events and handled petty cash retirements.​ Office Assistant​ USAID DISCOVER-Health Project​ 📅 December 2016 – December 2021​ 📍 Lusaka, Zambia ●​ Generated payment claims for locum and community health workers.​ ●​ Maintained stock records and restocked office supplies.​ ●​ Supported all general administrative tasks, data entry, and filing.​ ●​ Delivered internal and external communication documents.​ ●​ Liaised with coordinators to resolve issues proactively.​ Receptionist​ Alliance Ginneries Limited​ 📅 February 2014 – December 2016​ 📍 Lusaka, Zambia ●​ Managed a multi-line phone system and welcomed visitors professionally.​ ●​ Oversaw office supply inventory and coordinated internal communication.​ ●​ Maintained both hard and soft copy filing systems.​ ●​ Handled document preparation and administrative errands.​ Education Bachelor of Arts in Business Studies​ University of Greenwich​ 📅 2024 3 Diploma in Public Administration​ National Institute of Public Administration​ 📅 2021 Certificate in Secretarial and Office Management​ Evelyn Hone College of Applied Science​ 📅 2016 Certificate in Customer Care​ Zambia ICT College​ 📅 2011 Key Skills ●​ Office Administration & Coordination​ ●​ Travel & Logistics Management​ ●​ Vendor & Procurement Support​ ●​ Payment Systems (RIMS) & Petty Cash​ ●​ Strong Organizational Skills​ ●​ Excellent Communication (Written & Verbal)​ ●​ Microsoft Office & Google Suite Proficiency​ ●​ Confidential File Management​ ●​ Time Management & Multitasking​ ●​ Team Supervision​ References Nsalu K. Chibesakunda​ Hub Manager – USAID DISCOVER-Health​ 4 📞-​ 📧-Doris Kabaso Gumboh​ Head of Finance and Operations – Copper Rose Zambia​ 📞-​ 📧-Mable Chitalu​ Priority Population Advisor – Coalition Health Zambia (CHEKUPII)​ 📞-​ 📧-