Charlotte May Camposano

CHARLOTTE MAY CAMPOSANO BUSINESS VIRTUAL BUSINESS VIRTUAL ASSISTANT ASSISTANT SKILLS Customer Service l Travel Management l HR Support/Employee Management l Social Media Management l Basic Graphic Design TOOLS Efficient and resourceful Virtual Assistant with a strong foundation in the hospitality industry and human resources, with experience in administrative support, client relations, personnel management and travel management. Adept in handling HR documentation, coordinating schedules, and delivering exceptional customer service in fast-paced environments. Seeking to leverage my skills, interpersonal strengths, and industry insight to support partners while driving client satisfaction. WORK EXPERIENCE Care Coordinator - A Lifetime of Hope July 2025-Sept.,2025 Conduct initial intake calls with new clients and families. Handle inquiries, complaints, and resolve issues promptly Coordinate care transitions Match caregivers to clients based on skills, personality, and scheduling. Create and update caregiver schedules to ensure all shifts are covered. Monitor licenses, certifications, and trainings of caregivers to stay compliant. Human Resource Officer - Mlang Polymedic Hospital, Inc. EDUCATION University of Southern Mindanao- Bachelor of Science in Hotel and Restaurant Management CERTIFICATION Virtual Assistant Training (Business) May 2024 - May 2025 Assist in the recruitment process, including posting job ads, screening resumes, and scheduling interviews. Maintain and update employee records Payroll processing and ensure accuracy of timekeeping records. Assist in organizing training and development initiatives. Help resolve employee grievances or conflicts professionally and confidentially. Ensure compliance with labor laws and internal policies. College Instructor - Colegio de Kidapawan June 2017-March 2018 Responsible for teaching classes about the Hospitality Industry. Prepares course materials, lectures, hands-on activities and exams of the different subjects like Tourism, Food and Beverage Services, Bar Management and others. In-charge of the students’ Industry exposure and tour. Helping students to enhance their skills on their chosen field in the industry. English Foreign Teacher - Tessaban 3 Ban Paknam School May 2013- March 2017 Helping students understands English language using easy methods and creates positive and fun learning experience and assess the student’s progress. College Instructor - STI College Davao November 2010- April 2012 Responsible for teaching classes in relation to the Hospitality Industry. Prepares course materials, lectures, hands-on activities and exams of the different subjects like Tourism, Food and Beverage Services, Bar Management, Front Office Operations and others. Faculty in-charge of the students’ Industry exposure such as Hotel and Restaurant exposure, on the job trainings (seabase).