Charlotte Hazel Baldivino

Hi! This is Hazel. I'm Experienced Customer Service (Chat Support) for almost 5 years handled Telco and Gaming accounts. I was assigned as Technical Support, Billing and Sales representative too. We are responsible with processing order, payment & refund, account management, billing explanation, setting up technician visit & payment extension, creating ticket for customer's concern, product onboarding, updating plan/package, answering general inquiries, providing troubleshooting steps, upsell services and many more. I've learned a lot things specially when providing an excellent customer service with different people every single day.

I'm hard-working, competitive, loves to interact with different person, have customer connections, trustworthy and I have integrity. I almost forget to say that I rarely to have an absent as really value my job and wanted to receive my salary completely with no deduction.