Charlotte Gepilano

CHARLOTTE LICUP GEPILANO Block 1 Lot 32, Matapat Street, Fiesta Community, Barangay Tabun, Mabalacat City, Pampanga 2010-- / - OBJECTIVE To obtain a position in which I can utilize my experience and abilities to further enhance my career with prospect for advancement. WORKING EXPERIENCES QBE GROUP SHARED SERVICES (Philippines) Customer Support Officer- Underwriter(June 2015- June 2018) (Commercial Packages) Job Responsibilities Answers broker’s queries through email. Calculating possible risk and deciding how much individual or organizations should pay for the insurance. Process financial and non-financial endorsements requested by the brokers. Reinstate or endorse policies when required additional information is provided. Updates insurance records information to the system that we received from brokers and underwriters. Responsible for ensuring completeness of the file for submission underwriting and closing. Provides support to the onshore underwriters regarding the new business quotes and policy renewals. SUTHERLAND GLOBAL SERVICES (Philippines) Customer Service Representative(July 2012- December 2014) Job Responsibilities Professionally handle incoming calls from the customers and ensure that the issues are resolved both promptly and thoroughly. Answer participant questions, as well as question participants to obtain full understanding of what information is requested. To billing, placing print orders and system troubleshooting. Received processes and verifies the accuracy of orders from customers utilizing the systems and customers purchase order. Process return/refund on our downloadable and physical products. Troubleshoot customer’s issues over the phone/chat. Chat customer support. LBL GENERAL MERCHANDISE (Philippines) Store Manager Assistant(December 2011- May 2012) Job Responsibilities Print daily collection report from computerized account receivable system. Ensure that shelves are stocked properly and that all items and shelves are dusted and cleaned periodically. Matches the cash on date check and mature date check collection in the computerized daily collection report, provisional Receipts, Official Receipts and Deposit Slips. Provide customers with pricing information and any special discounts or promotions that the store is offering. Cashier; handle payments Balance cash registers at the end of the shift and make sure that there is sufficient change available for the next shift. File, Sort, Copy and Compile records on various activities like business transactions and office activities. JLB BATTERY PARTS AND SUPPLY (Philippines) Junior Branch Manager(April 2004- March 2007) Job Responsibilities Experience with Point –of-Sale and computerized inventory systems. Conduct and participate in periodic physical inventory of all merchandise. Knowledge in Retail Sales of Car and Truck Batteries. Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase. Handles accounts receivables. Open and close Cash registers, performing tasks such as counting money, separating change slips, coupons, and vouchers, balancing cash drawers and making deposits Train new employees. EDUCATIONAL BACKGROUND BACHELOR OF SCIENCE IN PHYSICAL THERAPY(2003 – 2004) Angeles University Foundation Angeles City, Philippines BACHELOR OF SCIENCE IN PHYSICAL THERAPY-) Far Eastern University Sampaloc Manila, Philippines TRAINING/CERTIFICATE: Food and Beverage Services NC II (2018) Technical Education and Skills Development Authority (TESDA) Angeles City, Philippines PERSONAL DATA I am 32 years old, Married, Christian, Filipino. I was born on September 16 1985. I weight 61kgs and stand 5’2. SKILLS AND QUALIFICATIONS Computer literate with MS Office proficiency Telemarketing Office documentation Able to follow instructions and learn quickly Well-developed communication skills Customer service Flexible with any work-related adjustments. Sales background I hereby certify that the above information is true and correct to the best of my knowledge and understanding. Sincerely, Charlotte Licup Gepilano