Charlotte Duns

17 Wellington Road Wainuiomata, Lower Hutt 5014 - - CHARLOTTE DUNS OBJECTIVE An intermediate to senior position in office administration or travel, which ideally leverages my skills in project co‐ordination, event organisation and team leadership. STATUS UK citizen. Working holiday visa (417) until December 2018. Intend to apply for a spouse visa to remain in New Zealand with my partner, a NZ citizen. PROFESSIONAL ORGANISATIONAL / PROJECT MANAGEMENT SKILLS ACHIEVEMENTSOrganised an official gallery opening for Roebourne Art Group which attracted key stakeholders from across Australia and helped ensure continued funding and sponsorship. Organised a Community Open Day for Roebourne Art Group involving stallholders, food trucks, community groups, entertainers and a sale of art pieces. Drafted detailed care plans for Age Concern Bracknell, which are still in use today. Managed the in‐house voluntary charitable giving program at Eton Travel, organised multiple events, and tripled the total amount raised. Whilst at Top Embroidery, managed a marketing project which contacted every listed business on a trade website and offered them promotional discounts on uniforms, resulting in orders of £50,000. Managed a marketing project which contacted customers of Howden Joinery to encourage them to come to the premises and purchase; this resulted in several major sales including one customer who spent £20,000 in a single day. COMMUNICATION SKILLS Improved Roebourne Art Group client acquisition and retention rates through active communication and problem solving. Worked alongside indigenous Australians, many of whom had social problems and limited English communication, in a remote area of Australia for Roebourne Art Group. Whilst with Eton Travel, dealt with numerous hotel staff worldwide for whom English was a second language. EFFICIENT OFFICE MANAGEMENT Designed a new filing system for Roebourne Art Group, improving access time to documents and enabling the company to prove compliance with govt requirements. Created a filing system for designs at Top Embroidery which reduced time and costs, and facilitated repeat orders. At Eton Travel, in consultation with supplier hotels worldwide, created a form which they found acceptable and thus facilitated their acceptance of third party payments. SKILLS High level of proficiency in Word, Outlook and database management. Stakeholder relations – customers, members, funders, suppliers, government. Communication skills, including cross‐cultural communication. Basic accounts skills, including providing the accountant with all required information. Able to assimilate information quickly, learn new skills, and become productive from the outset. WORK HISTORY OFFICE MANAGER & EXECUTIVE ASSISTANT TO CEO | ROEBOURNE ART GROUP, AUSTRALIA - – present Manage the CEO’s diary; book travel, flights, accommodation and rental cars. Administration tasks when needed. Arranging and scheduling meetings, attending meetings when required. Sending invoices, dealing with all expenses and finances. Supervising, training, assessing and managing office and gallery workers. Controlling correspondence. Main point of contact for Aboriginal elders, community members and artists. Maintain and update systems including filing, personnel, billing, accounts payable, payroll and scheduling. Manage employee schedules and troubleshoot scheduling conflicts as they arise. Order office and art supplies and equipment as needed. Track CEO’s expenses, summarise in a spreadsheet and send to the accountant. Consult with the offsite accountant to ensure she is up‐to‐date with all expenditure, accounts payable and receivable. Event organisation including open days, VIP events etc. CORPORATE TRAVEL AGENT/CHARGEBACK CONSULTANT | ETON TRAVEL, UNITED KINGDOM - - Arranged and authorised third party payments to hotels worldwide using Sabre. Updated Passenger Name Records in the Computer Reservation System. Liaised with staff of hotels (including those for whom English was a second language), clients from companies such as Hitachi, Orion Health, Western Digital, Cisco etc. Used Sabre GDS to ensure bookings were made correctly. Troubleshoot and solved any problems that arose with hotels. EXECUTIVE ASSISTANT TO CEO | A1 TAXIS, UNITED KINGDOM - - (temp role) Took all incoming calls, bookings, queries, airport drops and pick‐ups. Update all customer records. Gave quotations. Accountant (all accountancy duties) Manage the CEO’s diary; book travel, flights, accommodation and rental cars. Arranging and scheduling meetings, attending meetings when required. Sending invoices, dealing with all expenses and finances. Main point of contact. EXECUTIVE ASSISTANT TO DIRECTOR | ANDREW & ARNOLD, UNITED KINGDOM- – 28‐06‐2016 (holiday cover) Manage diaries; book travel, flights, accommodation and rental cars. Scheduling meetings and attending meetings. Processing expenses. Filing, personnel, billing, accounts payable, payroll and scheduling. Order office supplies and equipment as needed. Event organization. BUSINESS ADMINISTRATOR | HOWDEN JOINERY, UNITED KINGDOM - - Sales calls to all account holders. Stock transfers. Prepared quotes for customers. Checked invoices and ensured these were property filed. Checked and reconciled haulier administration: dispatch notes, invoices, proof of delivery, returns. Purchased and monitored depot stationery requirements. Assisted with mailing of promotional material. Answered the phone. Reconciled depot petty cash expenditure. Kept operational reports and information up‐to‐date. Used the K8 sales and invoicing system. SALES SUPPORT / ADMINISTRATOR | TOP EMBROIDERY, UNITED KINGDOM - - Followed up leads via email. Sent quotations to potential customers (personally responsible for 500 customers).  Took and processed payments. ACCOUNTANT / ADMINISTRATOR (3 months cover) Dealt with all invoices on Sage. Made payments to suppliers and processed refunds to customers.  Dealt with queries from customers via email and telephone. OFFICE / BUSINESS ADMINISTRATOR First point of contact for telephone callers, routed calls to appropriate dept. Worked closely with the Accountant. Received and made payments. Processed sales orders. Used Sage and Lead Forensics on a daily basis. Data input. Handled the eBay shop. Dealt with basic sales queries. Wrote and responded to emails. Filing. Managed stationery. BUSINESS ADMINISTRATOR | CARDWORKS, UNITED KINGDOM - - (temp position) Answered calls and emails, dealt with basic enquires including requests for quotes. Raised job bags and confirmed orders. Trained on ERP sales and accounting software. Raised invoices and delivery notes. Arranged collections with courier services. Filing. APPRENTICE CARER | AGE CONCERN, UNITED KINGDOM - - (apprenticeship) Answered the phone. Took care of patients’ personal care and general care. Prepared and served food and refreshments throughout the day. Interacted with clients and supported them. Planned client activities for each day. Wrote care plans for each client. EDUCATION EASTHAMPSTEAD PARK COMMUNITY SCHOOL (2009‐2013) English (Grade B) • Childcare (Grade A) Maths (Grade C) • Health & Social Care (Grade A) Science (Grade B) REFERENCES SCOTT FOTHERINGHAM Senior Account Manager, Top Embroidery,- - JAMES O’DONNELL Manager, Customer Relations, Eton Travel, jameso@eton‐travel.co.uk - REX WIDERSTROM Chief Executive Officer, Roebourne Art Group,-- or -