Charlotte Dickie

Charlotte Dickie 120B Fraijlemaborg, 1102 CR, Zuid Oost, Amsterdam Phone number – - Email –- Career objectives I am a compassionate, self-assured and motivated individual. My prior roles with both Duffy’s co. and Vodka Revolution have encouraged me to work under pressure and time constraints, whilst strengthening both customer and employee relations. Education and Qualifications Mixology (internationally recognised diploma) June – July 2017 Grade A in mixology and original cocktail training (certificate provided on request) University of Brighton (Erasmus in Amsterdam) Bsc. In International Business October 2015 – June 2019 Year 1 average: 65% Year 2 average: 69% Year 3 (study in Amsterdam) Richmond Upon Thames college September 2012 – July 2015 Grade A – Business Applied Grade A – Graphic Design Grade A – Classical civilisation Work Experience Vodka Revolution – cocktail bartender April 2017 – September 2017 Working late hours (6pm – 7:30am) Working proactively in a busy environment Making cocktails quickly and efficiently Making individually up to £2.5k in one evening Barcode – Bar and hospitality (Varying events) January 2016 – April 2017 Cash handling in exchange for a service, ensuring that floats and tills were level pre and post shift. Catering to a multitude of different environments, ranging from festival work to silver service and high end events. Providing a friendly and competent service to customers, by building a rapport whilst waiting tables. Multitasking by helping organise teams and providing crowd control for varying queue levels. Dealing with difficult queries from both staff and customers, whilst thriving in a busy, hardworking and fast paced environment. Clearing and setting up pre/post event Pink Moon Camping – Reception and customer service (Team Leading) August 2016 1 month (paid) work experience Ensuring all V.I.P tents were erected on time and in exemplary condition with additional purchased products in the correct places to guarantee smooth check in for customers. Organising team building activities, encouraging staff to work together efficiently. Dealing with any customer/staff based issues quickly and professionally, encouraging optimal resolution for all involved parties. Organising, preparing and overseeing staff rotas and planned shifts. Maintaining high attention to detail prior to, during and post ‘show days’. Overseeing and ensuring that all customers were checked in on time, with any queries answered Organising online admin efficiently through various spreadsheets and Microsoft programmes. Duffys Bar – Bar staff (when in London) December 2015 – January 2017 Building and maintaining a good atmosphere, involving both the other bar staff and the customers. Developing communication and people skills, whilst working alongside colleagues Checking customer’s ID to ensure they are legally able to consume and buy alcohol on the premise. Monitoring alcohol consumption of customers to ensure that everybody is safe in their environment, prohibiting the sale of alcohol to those who are too intoxicated. Maintaining a well stocked and organised bar At your Service – Hospitality October 2014 – December 2015 Ensuring good presentation in front of both guests and clients Arriving at least 30 minutes before its start time in order to prepare efficiently for the upcoming shift. Being able to adapt to a multitude of different environments quickly and efficiently, based on varying client briefs. Working efficiently and communicating well with teams upwards of 100 people Catering to various levels of guests depending on the venue Working with the upmost professionalism whilst working in venues such as the Royal Albert Hall and Kensington Palace. HB leisure (Thorpe Park) – Sales assistant January 2012 – August 2014 Interacting with customers in order to encourage them to spend money on the midway games. Being aware of and reaching targets on a daily basis, both individually and in a team. Encouraging customers to repeat purchase, based on varying deals set by the team. Taking early morning deliveries and setting up stands in order to attract more customers. Ensuring correct change and money was exchanged with customers in order to have a level float at the end of shift. Volunteer work Wormwood scrubs pony Centre June 2015 1-month volunteer work Working alongside a team of people in order to ensure a free horse riding service for handicapped individuals. Cleaning out and maintaining hygiene levels in both the stables, riding area and surrounding fields. Ensuring that all horses had food, water and were exercised regularly. Being responsible for groups of children that came to visit the centre during weekdays. Making sure all visitors have a pleasurable and memorable experience with the centre. Interests and personal qualities Travel: Travelled around Europe and Asia both alongside and to visit family. In doing so have built relationships and had a stronger grasp of cultures outside of the UK. Furthermore, from talking to others in different financial and social situations, I have built up an awareness of motivation in other people and myself. Leadership: From my roles as a team leader, I understand how to build employee relations and interact effectively with staff. In doing so, I better understand how to communicate respectfully and with other peoples needs in mind, whilst maintaining an authoritative role. Personal Qualities: Self-motivated and able to take the initiative Strong customer service skills (developed through working in customer emphasised environments) Able to take on responsibility (Team Leader roles) Quick learner, keen to learn and improve skills Reliable (Always early for shifts) Reference: Richard Wyatt - – Bar Supervisor (Duffys Bar)