Charlotte Arroyo

With over 13 solid years of experience in customer service, managing teams and handling e-commerce websites, I can assure attainment of your company's objective. I have been a customer service/call handling trainer, customer service manager (both inbound and outbound); Sales trainer with chat support; email support and excellent phone orders experience in US, Australia and UK markets. I also managed projects, been an Inside sales agent, Virtual assistant, appointment setter. I have also been an operations manager in the BPO industry here in the Philippines. However, by profession, I am a licensed Occupational Therapist, a medical professional specializing in pediatrics.