Charlotte Ann Ballantyne

CURRICULUM VITAE - CHARLOTTE ANN BALLANTYNE SURNAME: Ballantyne FIRST NAME: Charlotte Ann CONTACT NUMBER: Permanently based in South Africa - Currently on vacation in Australia - ADDRESS: 43 Harbour Park, Lancaster Road, Gordons Bay, Helderberg, Western Cape, South Africa EMAIL: . - SECONDARY EDUCATION: Greenoaks Secretarial College, Johnnesburg - Gauteng SUBJECTS PASSED: English, Afrikaans (second language), Business Economics, Economics Accountancy, Typing, and Shorthand TERTIARY EDUCATION: Diploma in Public Relations – Damelin PERSONAL BIOGRAPHY: • I am an executive professional and after more than 20 years in administrative roles in various business industries from non-profit, advertising/public relations, recruitment and sales & marketing, in South Africa, I've decided to move my career virtually. • I understand the importance of time efficiency and deadlines. I know well how to prioritize tasks in order to commit to tight deadlines and get all tasks accomplished in a timely manner despite the pressure. • My current as well as all my previous roles involved a large portion of supervisory and administrative duties. These roles required a high degree of professionalism, proficiency, loyalty, confidentiality and accountability at all levels. In addition to this I have a significant ability to pay attention to detail, capable of multitasking with short deadlines, being highly organised and maintaining absolute confidentiality. • I have demonstrated excellent communication and influencing skills, having the opportunity to work in a highly diverse environment, I managed to deal with people from different cultures and I never failed to communicate ideas clearly through either verbal or written communication. I am extremely analytical and very competent in extracting data and compiling detailed statistical reports on Excel. • I have a wide range of office skills including but not limited to: Secretarial, client service, admin support, office management, account management, statistical reporting, marketing, data analysis, computer training, Data Entry, Transcription (transcribing voicemail, video or audio, podcasts etc.), Executive Assistance, Typing (Word, or Google Docs), Email Management/Filtering, Booking appointments with clients, Dropbox/Google Drive Organization, Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, YouTube), Manage and update Social Media Accounts KEY SKILLS ● Strong analytical skills. ● Excellent numerical skills. ● Excellent PC literacy ● Good report writing skills ● Acute attention to detail ● Strong organizational skills ● Good communication skills. ● Disciplined customer orientation ● Event Planning ● Business Intelligence ● People management ● Time management ● Perform well under pressure PERSONAL PROFILE ● Reliable, responsible and trustworthy. ● Enthusiastic team worker with strong leadership skills. ● Sensitive to the needs of co-workers and customers. ● Self-motivated with the ability to motivate others. ● Excellent communication and presentation skills at all company levels. ● Capable of working unsupervised. ● Target driven COMPUTER PROGRAMMES ● Microsoft Word – Advanced ● Microsoft Excel – Advanced ● Microsoft P-Point – Advanced ● Microsoft Access Intermediate ● Microsoft Outlook – Advanced ● Corel Draw 14 ● Adobe Photoshop ● Quark Xpre4.1 - Basic ● Scanning & Basic PhotoShop Techniques ● Macromedia FreeHand 8 - Basic ● AS400 CAREER SUMMARY Independent Recruitment Consultant Recruitment Web August 2018 – November 2019 • Specialised in recruitment within the Motor Industry • Built up candidate database by using LinkedIn to resource potential candidates • Sourced job specs by contacting dealerships throughout South Africa • Set up candidate interviews • Type Candidate CVs • Followed up candidate interviews with Various Departmental Managers & Dealer Principals • Correspond with dealerships via email • Compile social Media ads for various Motor Industry positions Reason for leaving: Started as a Virtual Assistant Sales Manager SA Career Guide Millennium Media August 2017 – Feb 2018 SA Career Guide Online Publication ● Searching and sourcing new leads daily ● Maintaining personal and sales team data files. ● Making professional sales calls to potential clients. ● Achieving a minimum set monthly target of R60 000. ● Manage sales team. ● Manage outgoing call volume, sales team each to achieve a minimum of 60 calls a day. ● Manage each sales personal achievement of targets. ● Training and retaining of new sales staff. ● Reporting weekly progress to Directors. ● Call and maintain own existing clients ● Resource new clients daily ● Attend weekly planning meetings ● Explore other areas in education industry to attract advertisers Reason for leaving: Company closed their offices Personal Assistant for my husband in his business - BDS Diving Supplies & Services - May 2016 – July 2017 CAREER SUMMARY Continued Sales Executive - New Vehicle Sales - Imperial Nissan Durban South August 2015 – April 2016 ● Assisting Customers on the showroom floor ● Quoting customers using the Nissan CMS Sales Pal System ● Create electronic Offer to Purchase ● Assist F&I with all necessary requirements and documents for finance is received from customer ● Ensure that all customer's vehicle Accessories are completed timeously ● Prepare licensing documents for vehicle registration & Licensing ● Cold Calling on companies twice a week to increase sales ● Visiting and maintaining business relations with existing Fleet customers ● Maintaining the company's prospecting system – Nissan CMS Sales Pal System ● Reaching monthly targets : Selling between 3-8 vehicles a month ● Ensuring that call prospect, fleet and new customers are called, 5 per day ● Attended Nissan Sales & Product Training. Reason for leaving: Relocated to Cape Town Sales Executive - New Vehicle Sales CMH Toyota Gateway March 2011 – May 2015 ● Assisting Customers on the showroom floor ● Quoting customers using the EToyota sysyem ● Create electronic Offer to Purchase ● Assist F&I with all necessary requirements and documents for finance is received from customer ● Ensure that all customer's vehicle requirements are completed timously ● Prepare licensing documents for vehicle registration ● Visiting and maintaining business relations with existing Fleet customers ● Recruiting new Fleet customers ● Maintaining the company's prospecting system – Electronic Drive Dairy ● Reaching monthly targets : Selling between 7 & 11 vehicles a month ● Take part in and organize marketing events ● Assisting the CMH Fleet representatives with their fleet quotes ● Ensuring that prospect, fleet and new customers are called, - 5+ per day ● Attended and completed level 1 2 & 3 Toyota Academy Courses. Reason for leaving: Took Sabbatical New Vehicle Sales - Daihatsu Umhlanga/AMH Multi-Franchise - October 2010 – February 2011 ● Assisting Customers on the showroom floor ● Assist F&I with all necessary requirements and documents for financing vehicle is received from customer ● Ensure that all customer's vehicle requirements are completed timously ● Prepare licinsing documents for vehicle registation ● Attending and organizing “Mall Displays” ● Recruiting new Fleet customers ● Maintaining the companies prospecting system ● Reaching monthly targets : sold between 6 & 8 units a month ● Take part in and organize marketing events Reason for leaving: Owner ● ● ● ● ● ● ● ● ● ● ● Offered a position at Toyota The Buzz Advertising Media September 2009 – August 2010 Cold Calling on prospective clients to sell advertising space Supply quotes for flyers, posters stickers & brochures Design adverts & Logos for new clients Renew & redesign ads for existing clients Design & print flyers, posters, stickers & brochures Design mock-up ads, flyers, posters, stickers & brochures & get approval Invoice clients Design & layout of 16 – 20 booklet Supply print ready PDF of complete booklet with mock-up to printer Distribute booklet after print Attend & promote client events & functions Account Manager - Downes Murray International – Media Services - January 2004 – August 2009 ● My portfolio of non-profit clients included; The Archdiocese of Durban; Girls & Boys Town; Catholic Welfare & Development; Johannesburg Children’s Home; HOPE Africa; Durban Children’s' Home, St Mary's Hospital SPCA; WWF; Nazareth House; ACFS (African Children's Feeding Scheme) ● Management and implementation of advertising / fundraising programmes for non-profit organisations in Southern Africa, including direct mail, online, media and retail partnerships, ● Assisting in the design and implementation of a tailored programme for each client. ● Liaising directly with clients and briefing relevant departments & suppliers ● Involved in strategic planning and budgeting of each account, preparation and printing of effective communication materials, mail processing, website development, bequest promotion and detailed analyses of results. ● Administration of each client’s direct mail service, from creative strategy and list selection, costing, through to design, copywriting, printing, production and mailing. ● Updating and analysing client’s mailing results and compiling review documents ● Present financial results at quarterly client review meetings ● Visit various projects with copywriter to get feedback for newsletters and identify needs for upcoming appeals ● Provide assistance and training for clients using the inhouse database ● Ensure that donors were thanked timously and new monthly and large donors were identified ● Analyse local & international acquisition mailing results to ensure most effective lists being utilised in client mailings ● Chair weekly traffic meetings with suppliers in the absence of the Director Reason for leaving: Opened own business PA to Director/Statistics & Reporting Downes Murray International ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● - Media Services -Oct 98 – Dec 2004 Managed Director’s diary, appointments and travel schedules Coordinated all events, monthly client review meetings and year-end Christmas functions for Directors and all Account Managers Liaising with customers and suppliers on behalf of the team Managing electronic and manual filing systems Compile, prepare, print and distribute all Client Review documents Typing of all correspondence Compiled finacial reports and powerpoint presentations for monthly board meetings Arrange flights,car hire and accommodation for media director, crative director, copywriters and account managers Typed detailed inteneraries Arrange company functions & client year end functions, held nationally Updating and analyzing of all direct mail client’s donor renewal and aquisition results Update quarterly forecast figures for board meetings & compile presnetations & reports Compilation of Board and Financial Year End Reports & Presentations for all clients Assisted Media Director with the screening of CVs and the short listing thereof Managing induction and training on all company systems for new employees Updating the organogram Arranged the staff rosters for Microsoft programme training Ensured that new employees completed and signed their employee pack, ie; letter of employment, code of conduct and personal files contained necessary copies and documents Reason for leaving: Promoted to Account Manager Customer Care /Secretary - ABI – Bottlers & Distributors of Coca-Cola - Nov 1997 – Sept 1998 ● Typing : Correspondence Internal & External, Minutes, Agendas, Labels, Invitations, presentations, budgets. ● Assisting Channel Managers with in-store promotions ● Arranged banners & point of sale for stores ● Recorded minutes, Screened managers calls ● Assisted with Customer Care query calls - ± 175 daily ● Checked late deliveries ● Taking orders ● Handling product complaints Reason for leaving: Contract ended Partner Vegas Pre-owned Vehicles ● General Admin, Typing ● Petty cash, Creditors, COD cheque payments ● Stock control, Sales, Banking, Bookkeeping ● Run office in partners absence Reason for leaving: Husband passed away Personal Assistant- Promoted from Typist - Bateman Davy Limited ● Continued duties involving project leasing. ● Controlled petty cash. Cheque accounts COD payments ● Compiled weekly summaries of these accounts ● All secretarial duties ● Arranged board meeting lunches ● All duties related to Mossgas Guest House Reason for leaving: Contract ended Jan 1993 – Dec 1997 - Dec 1990 – July 1992 Typist Clerk - Bateman Davy Limited – Housing Department - Aug 1990 – Dec 1990 ● Controlled all documentation pertaining to project leasing - approx. 800 leases ● These duties included; ● New leases, leases not paid on time, lease extensions and cancellations ● Liaison between lessee and BDL in regard to late payments of leases, and payment of municipal accounts ● Handling the expatriate furniture inventory ● Compiling and printing schedules and reporto for management meetings ● Updating and processing leasing various reports on the database using the housing dept database computing system Reason for leaving: Promoted to PA to the Housing Dept Manager June 1989 – July 1990 Haddons Trading (Pty) LTD Credit Controller Oct 1988 –April 1989 C Itoh – Japanese Trading Company Secretary to General Manager Jan 1988 – Sept 1988 Cadweld (Pty) Ltd Girl Friday / Debtors Clerk Jan 1985 – Dec 1987 Concorde Food & Drugs Girl Friday/Creditors TELEPHONIC REFERENCES: CMH TOYOTA UMHLANGA AMH MULIT FRANCHISE (DAIHATSU) DMI (Downes Murray International) IMPERIAL NISSIAN MILLINNIUM MEDIA ABI Bottlers ABI Bottlers BDL (Bateman Davy Limited) HADDONS PAPER Mark Van Heerden. Kaveer Singh Emmi Albers (no longer director) Natasha Bekker (Manager) Mary-Anne Van Aswegen (Dealer Principal) Dave Eastwood (Director) - ONLY WRITTEN REFERENCES AVAILABLE. R DHARMALINGAUM CHANNEL MANAGER ESTELLE WESSON TELEMARKETING MANAGER ADRIANNE SHARPE MANAGER ADMIN SERVICES ROBIN CREWE DIRECTOR