Charlie E. Evora

 CHARLIE E. EVORA Virtual Assistant and Data Analyst Objective An energetic professional looking for a challenging office personnel position in a growth oriented organization that offers diverse job opportunities that will utilize my computer knowledge, organizational abilities, and business experience. A strong team player, communicator, leader, problem-solver and decision maker with an excellent ability to bridge the gap between technical and non-technical person. Ability to assimilate and analyze complex issues and concepts in order to dissect, simplify and resolve problems, both in hands-on and simulated scenarios. Availability Immediate Areas of Expertise Promoter and Product Sales Customer and Patient advocate Stock Inventory of Office Consumables Spreadsheet Report Generation Office Administration Secretarial Functions Proficient typing skills Computer skills and knowledge of relevant software packages Basic literacy and numeracy skills Organizational abilities. Administrative skills Good communication skills, both written and verbal A polite phone manner Good customer service skills Personal Details Date of Birth: December 7, 1988 Nationality: Filipino Marital Status: Widowed Mobile Number:- Email address: -Traveled Countries: Hong Kong, Singapore, Bahrain, Kingdom of Saudi Arabia, UAE, Mozambique, South Africa, Italy, Czech Republic, USA and Japan Working Experiences: Afni Call Center Agency Commonwealth Avenue, Quezon City, Philippines Position: Call Center Agent – Finance of Sprint (From: February 2013 - March 2014) Greet customers and find out their needs. Empathize with customers Providing information about Sprint and their products. Created and maintained relationship and loyalty with customers through interaction. Assisted customers in selecting product suitable their needs. Providing and maintaining excellence in customer service. RAREJOB PHILIPPINES INC. (freelance/part-time) From: November 2014 up to February 2017 5th Flr., Sunnymede IT Center, 1614 Quezon Avenue, Diliman, Quezon City Position: ONLINE ENGLISH TUTOR/BUSINESS TUTOR/SPEAKING TEST COORDINATOR Teaches English grammar and conversation materials to Japanese students Conduct reviews for English examinations like TOEFL, IELTS and TOEIC Conducts speaking tests, upload call recordings, evaluate exams and coordinates with the team in the Head Office via email. ONLINE ENGLISH TUTOR Teaches English grammar to Japanese students Convergys Philippines SM North Edsa, Quezon City, Philippines Position: Customer Service/Advance Technical Support/ Trainer for Dish Satellite (From: October 2017 - September 2018) Teach new employees of the business rules and products Empathize with customers/trainees Providing information about Dish and their products. Created and maintained relationship and loyalty with customers through interaction. Providing and maintaining excellence in customer service. Inspired employees/trainees and became part of the team of the Training Management Answered question, not only from customers but from co employees as well. Amazon (freelance/part-time) From: September 2018 up to February 2019 Position: Data Encoder and Data Analyst Works with Microsoft Excel Responsible for compiling, sorting and processing data Includes duties such as entering data, maintaining databases and client files, managing hard copies, scanning documents and handling other data-related tasks eBay (freelance/part-time) From: February 2019 up to April 2019 Position: Data Encoder, Data Analyst and Virtual Assistant Works with Microsoft Excel Responsible for compiling, sorting and processing data Includes duties such as entering data, maintaining databases and client files, managing hard copies, scanning documents and handling other data-related tasks Various administrative tasks, including answering emails, scheduling meetings and making travel arrangements. Educational Background 2012 – Murdoch University Dubai, United Arab Emirates Course: A.B in Journalism ( Graduate ) Don Bosco Technical Institute, Makati C ity 2008 JJ Liedo Jr. Memorial National Highschool - Canubing II Elementary School 2000 - 2001 Character Reference Available upon Request