Charlie Dawn Libres

CHARLIE DAWN LIBRES Bohol, Philippines 6338 | - |-Professional Summary A Highly motivated and detail-oriented professional with over 6 years of experience in customer service, corporate administration tasks, data entry, and sales. Proven expertise in managing administrative tasks, streamlining office operations, and delivering exceptional client support in fast-paced corporate environments. Adept at building strong relationships with clients and colleagues, ensuring customer satisfaction, and maintaining high service delivery standards. Skilled in multitasking, problem-solving, and utilizing technology to improve workflow efficiency. Recognized for excellent organizational skills, effective communication, and a proactive approach to achieving business objectives. Seeking to leverage expertise in a dynamic role to contribute to organizational success Education • Holy Name University Bachelor of Science in Hotel and Restaurant Management ----------------------------------------------------- October 2013 - October 2017 • Bohol Island State University: Bachelor of Science in Industrial Design ------------------------------------- June 2011 – March 2013 • Holy Spirit School (Highschool) ----------------------------------------------------------------------------------------- June 2007 – March 2011 • Saint Therese School (Elementary) ------------------------------------------------------------------------------------ June 2001 – March 2007 Core Qualifications/Skills • Customer Service Excellence: Skilled in handling customer inquiries, resolving issues promptly, and ensuring high levels of satisfaction to maintain professional client relationships. • Administrative Support: Proficient in managing day-to-day administrative tasks, including scheduling, correspondence, data entry, and maintaining organized filing systems. • Office Operations Management: Experienced in streamlining processes, improving efficiency, and implementing effective office management strategies. Experience Executive Virtual Assistant / Admin Assistant/ Sales Rep. / General Virtual Assistant/E-commerce 06/2021 to March 1, 2025 (full-time- flexible working hours) • I perform various administrative tasks: answering emails email phone calls (Inbound and outbound, scheduling meetings, and making travel arrangements. • Manage a contact list and email communication. • Prepare client's spreadsheets, keep online records, Organize managers' calendars • Perform marketing research, Create presentations and reports, address clients' administrative queries/customer service, cold calling. Book travel tickets, Book hotel/restaurant reservations, prepare weekly to monthly financial reports and E-commerce. • Updated client correspondence files and noted additions in the file index. • Performed administrative tasks, document management, and report development for inter-departmental use. • Managed information on company databases for different organizational activities to track history and safeguard accurate information. • Worked with tireless drive and determination to complete administration tasks promptly and accurately. • Used outstanding planning and organization skills to manage multiple, international executive diaries and calendars. • Provided day-to-day administrative support, improving overall business efficiency. • Coordinated in-person and virtual business meetings effectively, distributing relevant information in good time. Customer Service Representative /Sr Claims Data Analyst 02/2018 to 11/2022 at Manulife / John Hancock • I was responsible for taking inbound and outbound calls as a customer service and sales rep, dealing with life insurance (combination of variable and fixed policy), and investment/health policies based in US and Canada. • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. • Aside from taking in calls, I also do admin tasks, back-office jobs, data gathering, and accounting for a product I was affiliated with before • Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement. • Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention. • Monitored customer surveys and feedback to develop corrective actions for service-related issues. • Built rapport with customers through courteous and professional communications. • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. • Assisted customers with product-related questions, feedback, and complaints. • Developed empathetic client relationships and earned a reputation for consistently exceeding sales goals. • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. • Upheld privacy and security requirements established by national legislation. Hotel Reservation Office 05/2017 to 10/2017 at Crimson Resort and Spa • Processed customer transactions through the company system and provided documentation, booking confirmations, and receipts. • Compiled travel information and schedules into clear itineraries and document packages for travelers. • Employed clever upselling techniques to increase holiday prices by communicating holiday extras, deals, and packages to customers. • Printed tickets, passes, and brochures for customers and explained the terms of each. • Educated customers about visas and documents required for specific travel destinations. • Tracked customer information, interactions, and trip plans. • Worked with travel agencies to investigate travel options and plan organized trips. • Coordinated transport, hotel, and attractions bookings for guests. Food Service Crew / Smart Crew 10/2013 to 05/2014 Jollibee • Greeted customers with a warm and friendly welcome when entering the establishment. • Took food orders from guests, proactively promoting deals and meal add-ons for upselling purposes. • Accurately placed orders into point-of-sale systems, using card readers or cash registers to process payments and provide change when necessary. • Stayed strictly within food hygiene regulations, safety procedures, and sanitary requirements while preparing and serving food. • Helped kitchen staff prepare food during busy service periods, including preparing ingredients and plating meals. • Calmly and effectively managed customer complaints regarding service or food quality, escalating complex problems to management when necessary. • Followed waste disposal procedures in disposing of harmful or hazardous substances to prevent injury or harm to staff or clients.