Charlie

I am an organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. I have an outstanding communication, relationship-building and influencing skills, competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results.

SKILLS: -

Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a new, challenging role in a charity which will utilise existing skills.

• Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements.

• Conducts problem solving and troubleshooting.

• Provides technical help to colleagues if required.

• Take inbound calls, deal with questions efficiently and effectively and input data.

-Give customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities. Maintained a friendly manner and calm, positive demeanour when handling complaints. Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

ADDITIONAL SKILLS

Software: Microsoft Office (PowerPoint, Word, Excel)