Charleston Limpiada

 CHARLESTON M. LIMPIADA E-mail-Address:Manama, Bahrain Mobile no.:- WORK OBJECTIVE To have a suitable employment that will utilize my knowledge, skills and abilities. EDUCATIONAL BACKGROUND College Graduate:Bachelor of Science in Commerce - Major in Management Laguna College of Business & Arts Philippines S.Y- PERSONAL PARTICULARS Age: 35 Date of Birth:January 27, 1986 Gender: Male Civil Status:Married Height: 5’5”Weight: 130 lbs EMPLOYMENT HISTORY Office Administrator Moh’d Bin Rashed Al Khalfa – Administration Office Bahrain July 28, 2020 – present Respond to telephone, email, walk-in and website contact form inquiries from clients, management, vendors and other constituents Handle resident complaints, maintenance requests and other concerns according to property-specific and company procedures Create and process new leases as well as lease renewals Handle minor financial transactions for the office, such as collecting rental payments and deposits, issuing receipts and purchasing needed supplies; Assist with billing by preparing and sending invoices Maintain client databases; track accounts; oversee the invoice workflow, and assist in copying and distributing orders and other internal documents as requested Collaborate with on-site maintenance team and external contractors to ensure that the property and individual units are repaired and maintained to meet company standards and local laws Perform a variety of administrative duties, such as generating and distributing memos, letters, spreadsheets, forms, and faxes; and sorting and distributing incoming mail; Maintain office efficiency and arranging necessary repairs Supervisor M.H. Alshaya Co. (IHOP Restaurant) Bahrain February 14, 2017 – June 14, 2020 Take responsibility for the business performance of the restaurant Analyze and plan restaurant sales levels and profitability Coordinate the operation of the restaurant during scheduled shifts Responds to customer queries and complaints Meet and greet customers, organize table reservations and offer advise about menu and limited time offer Prepare reports at the end of the shift/week, including staff control food control and sales Maintain high standards of quality control, hygiene, and health and safety Organize marketing activities Recruit, train, manage, and motivate staff Create and execute plans for department sales, profit, and staff development Set budgets or agree them with senior management Check stock levels, order supplies and prepare cash drawers and petty cash Server M.H. Alshaya Co. (IHOP Restaurant) Bahrain February 16, 2014 – February 13, 2017 Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests Communicate guests' food orders and service requests to appropriate team members to meet guests' expectations. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Comply with all local and SOP health, sanitation, and safety guidelines. Perform all cleaning duties assigned by the General Manager, Assistant Manager, acting supervisor and Crew Chief. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Develop and maintain professional functional working relationships with employees and guests Barista Starbucks M.H. Alshaya Co. Bahrain August 01, 2013 – February 15, 2014 Communicate guests' food orders and service requests to appropriate team members to meet guests' expectations Provide customers with information on popular coffee blends Assist patrons in finding seats inside the coffee shop and take their orders Educate customers about the history of each coffee blend when required Take orders and punch them in the coffee shop database Provide customers with price information and billing stubs Give sample of popular coffee blends with a review to creating sales opportunities Offer customers demonstrations using brewing equipment Brew coffee per instructions while ensuring that each brew conforms to the standard set by Starbucks Serve brewed coffee and ask for feedback Ensure that any complaints are entertained in a positive manner with a view to keep patrons happy and ensure recurring business Take payments for coffee sold and tender change Ensure that Starbucks merchandising and signing standards are followed appropriately Ensure cleanliness and sanitization of all work areas Make minor repair on coffee brewing equipment Ensure that sufficient supplies are available and inform procurement officers of any shortages HR Supervisor Faith in God (FIG) Recruitment Placement & Manpower Services Corp. San Pedro, Laguna, Philippines June 8, 2008 - July 27, 2012 Participates in the creation, maintenance and reporting operational and budget processes, academic, finance, human resources and planning. Supervises the work of the department. Recommends hiring of new employees, transfers, promotions, salary actions, terminations, performance management and budget recommendations. Responsible for quality and quantity work. Selects, develops, and evaluates personnel to ensure the effective and efficient operation of the function. May manage systems and procedures to protect departmental assets. Coordinate work inside the HR department. Maintain a detailed record of the turnover, and research and formulate strategies, which effectively aid in employee retention. Responsible for consulting with managers and supervisors about company policies and procedures, and whenever necessary in helping them. Help employees and their managers in performance and disciplinary matters. May even propose and develop a set of rules that would monitor the discipline and work of workers. Provides payroll information by collecting time and attendance records. Consult with practice managers regarding employee turnover, absenteeism, changes in work settings, employee motivation and recognition, and other employee-related aspects. Coordinate regularly with project managers for any requirements related with projects, and prepare periodical announcements of required positions. Assessing, sieving, and interviewing candidates for available positions; and making referrals of well-qualified and skillful applicants to the respective department managers and handling positions for summer students. Other tasks assigned including carrying out field interview campaigns and advertising, arranging for all essentials needed for the recruitment drive, coordinating work with other staff members, determining employee performance appraisals and developing plans and strategies for recruitment. SKILLS * Computer literate (MS Word, MS Excel, MS Power Point, MS Access, Internet and E-mail) * Demonstrated skill in employee supervision and HR administration. * Interpersonal skills to effectively motivate others; Ability to lead a change and innovation.