Charles Yshi Ramos

As a dynamic and results-oriented professional, I am passionate about creating exceptional customer experiences and optimizing processes in customer service and project management roles. With a strong foundation in customer service, I’ve had the opportunity to excel in high-demand environments where attention to detail, proactive problem-solving, and adaptability are essential.

My career began in customer service, working at companies like Wonders Corporation and Inspiro Realia, Inc., where I consistently exceeded quality and efficiency targets. Handling over 225 calls per day, I honed my skills in active listening and issue resolution, contributing to lower escalation rates and increased customer satisfaction. My commitment to quality is evident in my track record of achieving weekly quality assurance scores above 90%, showcasing my adherence to company protocols and service standards.

Beyond my professional work, I’m actively involved in community service as a Project Coordinator with the Bonacan Youth Movement and the Annual Youth Outreach Campaign. These roles have allowed me to develop a comprehensive skill set in project management, from budget oversight to volunteer coordination. Leading a team of volunteers, I successfully planned and executed various events, including sports leagues and talent shows, which fostered community engagement and provided mentorship opportunities for young participants. These experiences have deepened my skills in logistics, event planning, and community outreach, allowing me to bring a well-rounded approach to all projects I undertake.

I am currently pursuing a Bachelor of Science in Hospitality Management at Negros Oriental State University, which is equipping me with valuable insights into customer relations, organizational management, and the service industry. I am also certified in virtual assistance and graphic design, and I continually look for ways to expand my expertise in these areas. My technical skills include proficiency in Microsoft Office, Google Workspace, SAP ERP, Salesforce CRM, and various project management tools like Asana and Trello.

Driven by a strong sense of responsibility and a commitment to excellence, I am excited to bring my skills and experience to new challenges. I am particularly interested in roles where I can leverage my background in customer service, project coordination, and process optimization to make a positive impact. With a proactive mindset and a passion for continuous learning, I look forward to contributing to dynamic teams and creating value for both customers and stakeholders.