Charles Troy C. Sabanal

CHARLES TROY SABANAL #445 Gumamela Street. Area B, Queensrow West Subdivision,Bacoor Cavite, 4102, Philippines -- WORK EXPERIENCE ABOUT ME Dedicated and focused with professional experience in Customer Service and Graphic Design. OP-STAR ONLINE SHOP Maka� May 2019 - Jan 2020 Date of Birth September 22, 1993 • Resolve and promptly respond to customer queries. • Develop customer service solu�ons. • Handle customer’s orders - placing, replacement, tracking, and refunding. • Iden�fy product problems and website errors. AMERICAN INTERNATIONAL GROUP SHARED SERVICES Alabang, Mun�nlupa Aug 2018 - May 2019 LANGUAGES TAGALOG ENGLISH • Acted as a Senior Agent with the objec�ve of providing daily assistance to the company’s Facebook customer service department. • Monitor team’s performance - conduct weekly, and end of the month coaching. Seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documen�ng customer issues and providing first class service with every interac�on. PERSONAL DETAILS Customer Service Representa�ve (Chat Support) INFUSED E-LIQUIDS (SELF EMPLOYED) Business Processing Associate • Verify, process and compile the requirements of insurance policy owners. • Communicate with Underwriters via e-mail to clarify cases of insurance policy owners Graphic Designer • Create logos and posters to be posted on Social Media pla�orms. • Handle Social Media pla�orms (Facebook and Instagram) for marke�ng. EDUCATION San Beda University Alabang, Mun�nlupa- Bachelor of Arts • Communica�on and Media Studies SKILLS COMPUTER LITERATE CREATIVITY CUSTOMER SERVICE TIME MANAGEMENT QUICK LEARNER VERBAL AND WRITTEN COMMUNICATION TYPING 55 WPM PROFICIENT IN PHOTOSHOP AND ILLUSTRATOR