Charles Tan

Charles Tan Jakarta, Indonesia | Phone: - | Email:- SUMMARY Operator Officer & Co-Founder at Orches AI Agency with cross-industry experience in F&B, film production, retail, and technology. Skilled in developing SOPs, optimizing operations, and leading teams to deliver outstanding customer service. Able to translate complex AI automation concepts into practical business solutions that drive efficiency and growth. Highly motivated to identify challenges, develop data-driven strategies, and implement effective problem-solving initiatives. EXPERIENCE Orches AI Agency Co-Founder & Operator Officer 2025-Present • Manage end-to-end client relationships from acquisition to delivery. • Develop go-to-market strategies for AI automation services. • Conduct market research and competitive analysis for product positioning. • Collaborate with development team to optimize prototype performance. PT VISI BHINNEKA SEJAHTERA Jakarta, Indonesia Assistant Manager - • Supported pre-production, production, and post-production activities. • Assisted digital and on-location promotional campaigns. Jia Xiang Wei Restaurant, Batam, Indonesia Assistant Manager - • Created SOPs for staff to ensure high-quality customer service. • Led operational efficiency and problem-solving initiatives. • Supervised service delivery to maintain customer satisfaction. Secondhand Clothing Business Business Owner - • Managed marketing, promotions, and sales operations. EDUCATION UNIVERSITAS BINA NUSANTARA -) Bachelor of Communication - GPA 3.46 SMA KATOLIK YOS SUDARSO -) SKILLS Hard Skills: • Basic AI & Automation Tools • Project Management • Client Relationship & Customer Service • Digital Marketing & Content Creation • Microsoft Office, Adobe Premiere Pro, CapCut Soft Skills: • Leadership & Team Management • Strategic Thinking • Communication & Presentation • Problem-Solving • Adaptability Certifications • Certificate of Achievement, Wall Street English (Completed milestone level 10/20)