Charles Onyekwere

CHARLES ONYEKWERE Walkington House, Taylor Court, Salmon Grove, Kingston upon Hull, East Riding of Yorkshire HU6 7SW ◆ H: - ◆ M: - ◆-LinkedIn: linkedin.com/in/charlesonyekwere PROFESSIONAL An Engineer with over 4 years of work experience in data entry, management, analysis, and visual representation of information, who has also been responsible for a team of four(4) to deliver set targets in the organization WORK HISTORY Venue Staff / Exams Invigilator, 12/2018 – 09/2022 British Council – Abuja, FCT, Nigeria • • • • • • • Supervised over 2000 IELTS exam candidates Managed over 200 candidates per exam session Resolution of issues and requests by candidates Ensured tasks were carried out accordingly to improve exam delivery satisfaction rate to over 90% Recorded and processed customer data accurately to ensure the impersonation rate fell to below 2%. Admin tasks that included data entries of over 3500 candidates’ details Responded to an average of 70 customer queries daily and provided excellent customer service. NOC Engineer, 04/2021 – 08/2022 Emerging Markets Telecommunications Services Nig. – Abuja, FCT, Nigeria • • • • • • • • Daily use of SQL commands to query the report database for reports Used Excel to create and visualize data from over 100 reports generated from the database Maximized network availability and performance by monitoring, troubleshooting, resolving outages, and scheduling upgrades. Guided over 400 subscribers with technical issues Creation of over 50 incident tickets daily within the Service Level Agreement Escalation of alarms, outages, dips, degradation, and other failures to the field and BO teams for support, Cause of failure, and resolution Responding to Partner's escalations Helped to manage my team to achieve the best record of 98.9% closure rate in resolving network issues reported. NOC Engineer, 04/2019 – 03/2021 Huawei Technologies Ltd – Lagos, Lagos, Nigeria • • • • • • Daily use of SQL commands to query the report database for reports Used Excel and Power BI to visualize 100% of all relevant data generated, for use during daily business meetings Monitored the live network 24/7 to prevent lengthy outages Maximized network availability to over 95% by troubleshooting, resolving outages, and scheduled upgrades. Guided over 600 subscribers with technical issues Creation and Closure of over 150 tickets daily within the Service Level Agreement • • • Responsible for collating, analyzing, and sending various reports of different nodes to partners Escalation of alarms, outages, dips, degradation, and other failures to the field and BO teams for support, Cause of failure, and resolution Responding to and resolving over 30 company Partner’s daily escalations within the target time Data Research Assistant, 04/2013 – 10/2013 National Bureau of Statistics, Nigeria – Abakaliki, Ebonyi, Nigeria • • • • Collection of Data (Field Work) Data Entry and cleaning of over a population of 1000 persons raw data into a format easily representable Regression Analysis of Data Using time series for prediction and forecasting SKILLS Data Management Skills Flexibility Incident reporting Organization Skills Accurate time tracking Emotional Intelligence. Performance assessments Data entry/Analysis Network fault investigations Customer communication Machine Learning EDUCATION Master of Science: Artificial Intelligence and Data Science, Expected in 09/2023 University of Hull - Hull, KHL Bachelor of Science: Statistics, 07/2015 University of Nigeria Nsukka - Nsukka, Nigeria COURSES • • Oracle SQL Certification Course (Udemy) Complete Machine Learning and Data Science Course (Udemy) INTERESTS Football Mentoring and coaching Public speaking Traveling Gaming Reading