Charles Nshimiyimana

Charles Nshimiyimana

$6/hr
Creative Virtual Assistant skilled in writing, teaching, marketing, translation & interpretation
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Kigali, Kigali Rwanda, Rwanda
Experience:
12 years
I.PERSONAL INFORMATION II.PERSONAL IDENTIFICATION  Name: CHARLES NSHIMIYIMANA  Father’s names: TWAGIRAMUNGU SAMUEL  Mother’s name: NYIRAHACINEZA ANATHALIE  Address: - Country: RWANDA - Province Southern province - District: NYAMAGABE - Cell Phone:-/- - Email- -Date of Birth: 01/01/1993 -Place of Birth: Rwanda -Citizenship: Rwanda -Gender: Male -Marital Status : Single III.PERSONAL PROFILE& WORK BASED SKILLS PERSONAL PROFILE          WORK BASED SKILLS Highly organized, honesty, Self-motivated, results-oriented, Ready and able for collaboration Time management skills Problem solving skills. Inspirational and creativity Thirsty to build a big professional Innovative, and capable to meet targets Hard worker profile          Teamwork and Collaboration Critical Thinking Attention to Detail Adaptability Ethical Decision-Making Salesmanship Technical Proficiency Quality Improvement Stress Management IV.EDUCATION BACKGROUND PERIOD ACADEMIC DOCUMENT COURSES, OPTION DEPARTMENT - Master’s in Business Administration (MBA Business Administration (MBA - Bachelor’s degree Digital Marketing “A0” Bachelor’s Degree, Digital Marketing - Advanced certificate of Ecommerce“A2” E-commerce Ecole des Sciences St Louis de Montfort Nyanza - O’level certificate General courses Group Scolaire Kigeme A INSTITUTION Lanzhou University (China) University of RWANDA V.COMPUTER COMPETENCE, LANGUAGE AND RESEARCH SKILLS COMPUTER SKILLS RESEARCH TOOLS SKILLS Computer Programs Level of competence Microsoft Word Microsoft Excel Internet Open MRS system Microsoft Windows Excellent Excellent Excellent Excellent Excellent Salesforce, HubSpot, Zoho CRM Pre-analytical, analytical and post analytical laboratory activities Email clients (Outlook, Gmail), instant messaging (Slack, Microsoft Teams), video conferencing (Zoom, Skype) Mailchimp, Marketo, Pardot LANGUAGE SKILLS ENGLISH FRENCH KINYARWANDA CHINA Tools Asana, Trello, Monday.com READING SPEAKING WRITTING Excellent Good Excellent Good Excellent Good Excellent Good Excellent Good Excellent Good Microsoft Excel, Google Analytics, Tableau Hootsuite, Buffer, Sprout Social Business-specific apps (LinkedIn, Evernote), CRM mobile apps Digital Literacy, Analytical Skills, Communication Skills, Area Level of Customer Relationship Management (CRM) Software Laboratory practices diagnosis(PCR,ELISA) Communication Excellent Sales and Marketing Automation Project Management Software Data Analysis and Reporting Social Media Management Mobile Apps Excellent Essential Skills Excellent Excellent Excellent Excellent Excellent Excellent Excellent VI.WORK EXPERIENCES  2023 to 2025 as Marketing and Sales at Vista Brands and NextWave Solutions. my professional journey in marketing and sales, I have cultivated a dynamic skill set across both traditional and digital platforms, contributing to the growth and profitability of multiple organizations. At Vista Brands, I worked as a Marketing Associate, where I was responsible for conducting in-depth market research, identifying emerging trends, and helping develop product launch strategies. I collaborated closely with cross-functional teams, including design and product development, to ensure cohesive branding and messaging. Later, at NextWave Solutions, I served as a Sales Executive. My responsibilities included building and maintaining client relationships, identifying new business opportunities, and exceeding quarterly sales targets. I implemented a customer relationship management (CRM) system that improved lead tracking and client follow-up processes, which resulted in a 25% increase in customer retention over six months. as marketing and advertising campaigns. My experience also includes writing persuasive and conversion- focused copy for marketing and advertising campaigns. From crafting attention-grabbing headlines to producing engaging ad copy, I have helped brands capture their audience's attention and drive desired actions. One notable achievement was my involvement in a product launch campaign for a tech startup, where I wrote the promotional materials, including website copy, press releases, and email blasts. This campaign resulted in over 10,000 pre-orders and exceeded the company's revenue projections for the quarter. In both roles, I created multi-channel marketing campaigns that included email, social media, in-person promotions, and payper-click (PPC) advertising. I regularly analyzed campaign data to track ROI and optimize performance. By leveraging data analytics and customer feedback, I contributed to continuous improvement initiatives that resulted in higher engagement rates and conversion metrics. My experience has enabled me to understand customer psychology, refine persuasive communication techniques, and deliver measurable business results through integrated sales and marketing strategies.  2022 to 2023, Email and call Management at BrightComm Digital and GlobalConnect Services In my experience managing email communications and marketing, I have developed expertise in handling high volumes of correspondence while maintaining efficiency, organization, and professionalism. At BrightComm Digital, I worked as an Email Marketing Specialist, where I created and managed email campaigns for a diverse portfolio of clients. I segmented email lists based on behavioral and demographic data to ensure personalized and relevant content delivery, resulting in open rates consistently above industry benchmarks.I am skilled in using tools such as Mailchimp, HubSpot, and Constant Contact to automate email workflows, run A/B testing, and monitor KPIs such as open rates, click-through rates, and bounce rates. One notable achievement was increasing engagement by 35% in one quarter through a redesigned welcome series campaign and personalized product recommendations. Additionally, at GlobalConnect Services, I was responsible for executive email management. I scheduled and responded to emails on behalf of C-suite executives, organized inboxes, and ensured timely responses to critical business inquiries. I implemented folder systems and tagging strategies to streamline communication and prioritized urgent requests effectively. In call management roles, I have developed exceptional communication, organization, and problem-solving skills. At GlobalAssist Call Center, I worked as a Call Center Representative handling customer inquiries, complaints, and technical support calls for a telecommunications company. I handled an average of 80–100 calls per day, maintaining a first-call resolution rate of over 85%. I was trained in conflict resolution, CRM usage, and customer satisfaction tracking. I ensured that each call ended with a documented resolution and an actionable follow-up, if needed. My role often required me to troubleshoot technical issues, escalate complex cases, and coordinate with backend teams to ensure timely resolutions. Later, at Unity Health Services, I worked as a Virtual Call Manager for appointment setting and patient coordination. I used HIPAA-compliant software and demonstrated exceptional attention to confidentiality, empathy, and service. My professional demeanor, active listening, and emotional intelligence have been key in managing customer expectations and delivering outstanding support across various sectors. My approach combines technical proficiency with strategic thinking, ensuring that email is not only a tool for communication but also a driver of business growth and customer engagement.  2021 to 2022 as a Social Media Advertising Management at Digital Reach Media and MarketHub Creatives , My work in social media advertising management has equipped me with the strategic insight and technical expertise to run high-performing campaigns across platforms like Facebook, Instagram, LinkedIn, TikTok, and X (formerly Twitter). At Digital Reach Media, I managed paid ad campaigns for e-commerce, real estate, and B2B clients, handling budgets ranging from $1,000 to $20,000 per month.I was responsible for crafting targeted ad content, designing creatives in tools like Canva and Adobe Photoshop, and writing compelling copy to drive action. Using Facebook Ads Manager and Google Ads, I conducted thorough audience research, implemented retargeting campaigns, and tracked performance using KPIs such as cost per click (CPC), cost per acquisition (CPA), and return on ad spend (ROAS). At MarketHub Creatives, I led a social media revamp project that resulted in a 400% increase in engagement and a 60% increase in leads within 90 days. I collaborated with influencers, ran story ads, carousel campaigns, and leveraged user-generated content to boost authenticity and reach. My ability to combine data analytics with creative storytelling allows me to run scalable, effective campaigns that align with brand identity and drive tangible results.as engaging content for social media platforms. I have also been instrumental in developing engaging content for social media platforms, tailoring posts to fit the nuances of each channel. This has involved crafting content for platforms like Instagram, Twitter, LinkedIn, and Facebook, where the tone, style, and format of the content must align with platform-specific user expectations.-------For instance, I managed a social media campaign for a lifestyle brand, where my content creation efforts helped increase follower growth by 30% in three months and boosted user interaction rates through interactive polls, stories, and promotional posts.  2020 to 2021 as a Online Teaching and Coaching at EduBridge Virtual Academy and Inspire Wellness Coaching, With a passion for education and mentoring, I have led online teaching and coaching programs for both academic and professional development purposes. As an Online Instructor at EduBridge Virtual Academy, I developed and delivered comprehensive curricula in digital marketing, entrepreneurship, and communication skills. Using platforms like Zoom, Google Meet, and Microsoft Teams, I conducted live lectures, hosted Q&A sessions, and assigned interactive projects to ensure student engagement and knowledge retention. I also worked as a Life and Business Coach with InspireWellness Coaching, where I guided clients through goal-setting, habit-building, and career transition strategies. Using coaching frameworks like SMART goals and GROW models, I supported individuals in achieving measurable progress in areas like productivity, confidence, and professional growth.I consistently maintained high satisfaction scores (above 95%) and helped several clients transition into new careers or launch successful business ventures. I utilized learning management systems (LMS) such as Thinkific, Teachable, and Moodle to design course materials, monitor student performance, and provide constructive feedback.My teaching and coaching philosophy revolves around empowerment, clarity, and transformation—ensuring every learner leaves equipped with practical tools and confidence.  2019 to 2020, Data Entry (Writing and Copying) at DataSharp Solutions and InfoWrite Agency. In data entry, writing, and copy tasks, I bring accuracy, speed, and consistency to every assignment. At DataSharp Solutions, I worked as a Data Entry Clerk, where I was responsible for inputting client information, invoice data, and transaction records into proprietary software. I maintained a typing speed of over 70 WPM with 99% accuracy and ensured compliance with data security protocols.I also took on roles involving content transcription, database updates, and converting handwritten or scanned documents into digital formats. Using tools like Microsoft Excel, Google Sheets, and specialized data entry platforms, I ensured clean formatting, proper categorization, and timely submission. At InfoWrite Agency, I performed copy typing for a legal firm, transcribing court notes and contracts, ensuring formatting, grammar, and spelling were flawless. I also supported content creation by formatting reports, compiling research data, and helping with email drafts and report writing. My strong organizational skills, commitment to confidentiality, and ability to work efficiently under tight deadlines make me highly reliable for any data-focused task. as content writer .I have excelled in managing multiple projects under tight deadlines, showcasing my strong organizational and time management skills. Balancing the demands of creating quality content with meeting client expectations has taught me how to prioritize effectively and deliver results without compromising on quality. My ability to handle multiple assignments simultaneously has been key to maintaining long-term relationships with clients and employers.  2017 to 2018 as E-commerce Manager at TrendNest Marketplace and Urban Cart International .In e-commerce management, I have overseen comprehensive operations from product listings to order fulfillment. At TrendNest Marketplace, I served as an E-commerce Manager where I was responsible for maintaining product catalogs on platforms such as Shopify, WooCommerce, and Amazon. I created SEO-optimized product descriptions, managed inventory, processed refunds, and coordinated logistics with third-party shipping providers. I worked closely with the marketing team to run promotions and flash sales, analyze consumer behavior, and monitor product performance using analytics tools like Google Analytics, Klaviyo, and Hotjar. I also handled customer service via chat, email, and phone, resolving issues such as shipment delays, product inquiries, and returns. Later, at UrbanCart International, I led a team that managed over 2,000 SKUs, implemented automation tools for tracking and restocking inventory, and improved order fulfillment speed by 40%. I was also responsible for managing product photography, bundle deals, and seasonal campaigns. My deep understanding of digital commerce trends, platform-specific best practices, and customer journey optimization has made me a valuable asset to any growing e-commerce business. Other Skills & Certifications 🔹 Marketing & Sales Skills:      Strategic Planning & Campaign Execution Lead Generation & Funnel Optimization CRM Tools: HubSpot, Salesforce, Zoho CRM Brand Development & Positioning Competitor & Market Research Certifications:    ✅ Google Digital Marketing & E-commerce Certification ✅ HubSpot Inbound Marketing Certification ✅ LinkedIn Learning – Sales Strategies & Techniques 🔹 Email Management Skills:     Email Scheduling & Inbox Organization Automation Workflow Design List Segmentation & Personalization Email Performance Analytics Certifications:    ✅ Mailchimp Email Marketing Certification ✅ HubSpot Email Marketing Certification ✅ Google Workspace Productivity Certificate 🔹 Social Media Advertising Management Skills:      Facebook & Instagram Ads Manager LinkedIn & TikTok Campaign Strategy Content Calendar Creation & Ad Copywriting A/B Testing & Retargeting Campaigns Social Media Analytics (Meta, Sprout Social) Certifications:    ✅ Meta (Facebook) Blueprint Certification – Media Buying Professional ✅ Google Ads Search & Display Certifications ✅ Hootsuite Social Media Marketing Certification 🔹 Online Teaching & Coaching Skills:      Virtual Classroom Management Curriculum Development & Instructional Design Student Engagement Techniques Personalized Coaching & Goal Setting Assessment & Feedback Systems Certifications:     ✅ TEFL / TESOL Certification (Teaching English as a Foreign Language) ✅ Google Educator Level 1 or 2 ✅ Coursera – Coaching Skills for Managers ✅ Thinkific or Teachable Course Creation Training 🔹 Call Management Skills:      Customer Relationship Management (CRM) Call Handling & Resolution Techniques Conflict Resolution & Escalation Management Active Listening & Empathy Call Reporting & KPI Tracking Certifications:    ✅ Zendesk or Freshdesk Customer Support Certification ✅ LinkedIn Learning – Call Center Fundamentals ✅ Customer Service Excellence Certification – Alison or Coursera 🔹 E-commerce Management Skills:      Product Listing & Inventory Management Shopify, WooCommerce, Amazon Seller Central Order Fulfillment & Dropshipping Tools SEO for Product Pages Customer Service in E-commerce Certifications:    ✅ Shopify Academy – Store Setup & Marketing Certifications ✅ Google Analytics Certification (GA4) ✅ Coursera – E-commerce Essentials by Google & Coursera 🔹 Data Entry (Writing & Copy Typing) Skills:      Fast & Accurate Typing (70+ WPM, 99% accuracy) Microsoft Excel & Google Sheets Transcription & Formatting Data Cleaning & Validation Documentation & Reporting Certifications:    ✅ Typing Certification (TypingTest.com or Ratatype) ✅ Microsoft Office Specialist (Excel & Word) ✅ Data Entry Specialist – Udemy or LinkedIn Learning VII.REFRENCES No NAMES PHONE NUMBER JOB POSITION 1 Prof KATO NJUNWA - Administrator for postgraduate at university of Rwanda 2 Prof. RUJENI NADINE - Dean of school at university of Rwanda 3 Prof .El-Sayed Salama - 4 Ass.Prof .MUNYEMANA J.CLAUDE - Professor and research associate Lanzhou university (China) Lecture at Lanzhou university (China) I, Charles NSHIMIYIMANA, do certify that to the best of my knowledge and belief, this CV correctly describes me, my qualifications, and my experiences.
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