Charles Njoroge

CHARLES NJOROGE Nairobi, Kenya - - Objective To pursue a career that will allow me to expand my knowledge, skills, and experience in this field and rise to the pinnacle of my profession through sheer determination, dedication, and hard work. profile Dedicated and versatile professional with experience in graphic design, virtual assistance, data entry, customer service, and various development skill sets. Has a keen eye for design aesthetics, strong technical skills, and a desire to deliver exceptional results. Effective communicator and problem solver who can manage multiple tasks and meet deadlines in fast-paced environments. Education Professional courses 2016 – 2018 Acquired intermediate and advanced skills in Graphics design and web development. Kenya Institute of Software Engineering. 2015 – 2016 Diploma in Graphics Designing. (1st year only) Bishop Mazzoldi High School. 2015 Kenya Certificate of Secondary Education (grade c) Experience Virtual Assistant (Quality Control) | Yalwa Contractors JAN 2023 – PRESENT Secure the content quality of ads on the platform Move miscategorized ads to the appropriate categories Reviewing the pictures on our classifieds site uploaded by the user by our quality check manual. Mark non-permitted content as illegal /abusive Mark ads if they are in the wrong languages Accomplishments Secured thousand ads in a short period hence increasing the company's productivity. Implementing new tack ticks of reviewing much quicker and more efficient. Graphic/Web Designer & Virtual Assistant | Jaister Technologies 2020 – 2023 Designed and developed visually appealing websites and user interfaces, taking into account best practices in usability and user experience. Managed executive calendars, scheduling appointments, and coordinated travel arrangements to make the best use of time and resources. Provided virtual assistance support by handling email correspondence, file organization, and administrative tasks, resulting in increased team efficiency and productivity. Accomplishments Designed and built a responsive website for a client, which resulted in a 30% increase in traffic and engagement. Managed an executive's calendar and travel arrangements, seamlessly coordinating meetings and events while optimizing time. Email management and organization were streamlined, resulting in a 20% reduction in inbox clutter and improved response times. Data Entry/Graphics Design/Customer Support | IEBC 2019 – 2020 Contacting New Voters Registration. Entered and maintained accurate data records in databases, and spreadsheets, and ensured data integrity and accessibility to internal stakeholders. Assisted in the creation and implementation of customer support processes and procedures, which streamlined workflows and increased team efficiency. Accomplishments Maintaining accurate customer records and order information led to a 15% reduction in data entry errors. Customer inquiries and complaints were resolved promptly and professionally, resulting in a 95% customer satisfaction rating. Assisted in the implementation of a new CRM system by training and supporting team members to ensure smooth adoption and use. Graphics Design | Olympia Grande Limited (Attachment) 2018 Basic graphics design. T-shirt Artwork design. Accomplishments Improved My skills and experience more since I was exposed to a vast environment suitable for a Graphic Designer. Improved workflow and productivity by 30%. Skills Graphic Design (Adobe Creative Suite and Sketch) Web Design (HTML, CSS, and Figma) Virtual Assistance (Calendar Management, Email Handling, and Any Adaptable skill) Data Entry (MS Excel and Google Sheets) Customer Support (Zendesk and Intercom) Development (frontend, WordPress) hobbies Online research Traveling Socializing Listening to music