Charles Njoroge

 Charles Njoroge virtual Assistant & Graphic desiner OBJECTIVE Aspiring to leverage my extensive experience in graphic design, and virtual assistance within a dynamic organization that values creativity and efficiency. I aim to contribute significantly to organizational growth while advancing my expertise in design and customer service. Contact-- Nairobi, Kenya Experience Virtual Assistant (Quality Control) | Yalwa Contractors JAN 2023 – PRESENT Monitored ad quality, ensuring each listing adhered to platform guidelines, which enhanced overall content reliability. Developed and implemented streamlined processes to move ads into correct categories, reducing miscategorized content by 25%. Regularly flagged and removed non-permitted content, improving user experience by upholding community standards. Coordinated with the technical team to optimize categorization workflows, reducing review time by 20%. Provided direct support to users for content inquiries, maintaining high responsiveness and satisfaction. Graphic &Web Designer | Jaister Technologies 2020 – 2023 Designed and developed responsive websites, focusing on user experience and visual appeal, leading to a 30% traffic increase. Managed executive calendars, scheduling, and coordinated travel arrangements, optimizing time management and reducing scheduling conflicts. Handled diverse administrative tasks, including email sorting, document organization, and file management, enhancing team productivity by 20%. Produced graphics and design elements for websites and social media, elevating brand aesthetics and engagement. Assisted clients with inquiries, offering clear solutions and maintaining consistent follow-ups. Data Entry Specialist & Customer Support | IEBC 2019 – 2020 Accurately recorded voter registration data in secure databases, maintaining data accuracy and accessibility for stakeholders. Assisted citizens with voter registration inquiries, maintaining professionalism and supporting high service standards. Conducted regular data audits to ensure record accuracy, minimizing data entry errors and discrepancies. Played a key role in developing and implementing customer support workflows, reducing support response time by 15%. Trained new team members on data entry processes, ensuring consistency and accuracy across the team. Graphic Design Intern | Olympia Grande Limited 2019 Assisted in various graphic design projects, focusing on T-shirt artwork and branding materials. Worked closely with senior designers, gaining hands-on experience in a collaborative and fast-paced environment. Assisted in streamlining design processes, increasing productivity within the team by 30%. Enhanced Adobe Creative Suite skills through practical applications and feedback from experienced designers. Collected and analyzed client feedback on design drafts, adjusting designs accordingly to meet client expectations. About Me Results-driven and detail-oriented professional with 4+ years in graphic design, data entry, and customer support. Known for a strong aesthetic sense, technical agility in Adobe Suite, and excellent organizational skills. Proven track record of managing high-volume tasks efficiently in fast-paced environments, increasing team productivity and client satisfaction. EDUCATION Professional Courses in Graphics Design and Web Development | Acquired intermediate and advanced skills in Graphics design and web development. | 2016 -2018 Diploma in Graphic Design (1st year completed) | 2015 - 2016 Bishop Mazzoldi High School | Kenya Certificate of Secondary Education (grade c) | 2015 – 2016 SKILLS Graphic Design: Adobe Creative Suite, Sketch Web Development: HTML, CSS, WordPress, Figma Data Entry & Organization: MS Excel, Google Sheets Customer Support: Zendesk, Intercom Virtual Assistance: Calendar Management, Email Handling, Task Coordination. References Dennis Ikonze CEO | Jaister Technologies-Phone Num: - John Nduati CEO | Olympia Grande Limited-Phone Num: - Martin Mutinda Workmate | IEBC-Phone Num: -