Charles Montoya

I hold CompTIA A+, Network+, Security+, and AZ-900, and I'm actively pursuing CCNA while completing my B.S. in Cybersecurity and Information Assurance.

I help individuals and small businesses navigate IT challenges, optimize their systems, and enhance security through practical IT solutions and foundational cybersecurity practices.

Whether troubleshooting network issues, securing endpoints, or streamlining workflows, I bring a strategic, hands-on approach to IT support and security.

Current Focus:

• IT Support & Network Troubleshooting: Helping users resolve issues and maintain smooth operations
• Cloud & Systems Administration: Developing expertise in cloud technologies and system optimization
• Cybersecurity Fundamentals: Strengthening network defense strategies and security awareness

Information Technology Projects:

Microsoft Active Directory - https://github.com/cleph01/it-active-directory-azure 🔗

• Configure and Deploy On-premises Active Directory within Azure VMs
• Apply Group Policies and Managing Accounts
• Enable Network File Shares and Permissions

osTicket (Help Desk Ticketing System) - https://github.com/cleph01/it-osticket-ticketing-system 🔗

• Prerequisites and Installation
• Post-Installation SLA Configuration
• Ticket Lifecycle Examples

Inspecting Network Traffic, Security, Protocols - https://github.com/cleph01/it-network-traffic-security-protocols 🔗

• Use Wireshark to see various network protocol traffic (i.e., SSH, RDP, DNS, HTTP/S, ICMP)
• Disable Firewall / Network Security Groups (NSGs) and monitor traffic results
• Experiment with Remote Desktop and Command Line