Charles Liberato

I am a results‑driven professional with over 25 years of experience in Virtual Assistance, Operations Management, Account Management, and Customer Service Leadership. Throughout my career, I have consistently delivered measurable results by leading high‑performing teams, optimizing processes, and fostering strong client relationships. My expertise spans client and account management, quality assurance, compliance, operations, workforce management, and process improvement. I am proficient in multiple CRM platforms, productivity tools, and business management systems, enabling me to streamline workflows, improve operational efficiency, and support organizational growth. I am deeply committed to service excellence, operational integrity, and continuous improvement. I thrive in dynamic environments where strategic thinking, adaptability, and decisive leadership are key to achieving success. I look forward to contributing my expertise to forward‑thinking organizations where I can add value and drive sustainable results.