Charles Jordan Doblada

Doblada, Charles Jordan Malakaban Binangonan Rizal, Philippines -- OBJECTIVES To have a challenging and rewarding position in an organization where I can share my ability and impart the knowledge and skills I’ve gained from previous years as well as to adapt on the company’s system that would further enhance my capability for a continuous career growth. AREAS OF EXPERTISE OTHER SKILLS * Excellent verbal/written communication skills * Compiling and sorting of information * Excellent Customer Service * Sales Expert (Inbound, outbound and email) * Email handling * The ability to analyze complex technical information * Detail oriented * Excellent problem solver * Data Entry WORK EXPERIENCE CONVERGYS Eastwood Quezon City, Philippines November 2013 – April 2017 Customer Service Representative Job Roles: Providing excellent customer service for AT&T mobile account. Preparing and sorting documents for data entry. Entering data into database software and checking to ensure the accuracy of the data that has been inputted. Resolving discrepancies in information and obtaining further information for incomplete documents Responding to information requests from authorized members. TPG TELECOM Ortigas Centre Pasig City, Philippines October 4, 2017- June 20, 2022 Email Support | Senior Sales Representative Job Roles: * Email handling for escalation * Billing customer service * Senior Sales Representative ( Inbound, Outbound and Emails) * Data Entry EDUCATION HISTORY Institute of Creative Computer Technology Bachelor of Science in Computer Engineering