Charles Jeffrey D. Barbon

PROJECT MANAGER CHARLES JEFFREY D. BARBON GET IN CONTACT Mobile:- - 1 Concepcion Compound, Barangay 74-A Matina Crossing, Davao City 8000 PERSONAL PROFILE WORK EXPERIENCE A Project Manager with various contact center experiences ranging from technical support to customer service and content moderation. PROJECT MANAGER AREAS OF EXPERTISE Technical support for computer networking devices from hardware setup to wired and wireless network configuration Computer hardware support, troubleshooting and repair Project Management and organization Team management and organization with focus on skill transfer, and employee development and advancement Intermediate level of proficiency in MS Excel and Google Sheets Working knowledge of CRM, Data Entry OTHER SKILLS The ability to analyze complex technical information Can analyze, design and implement database structures Detail oriented Excellent problem solver We Propel, LLC and Excess Telecom | 2021 - Present Virtual Assistant role Leads and organizes project activities Comes up with action plans and contingency plans for the different LOBs in the project Provide educated projections and data-based analyses to clients to help them make sound business decisions TEAM MANAGER Conectys Philippnes, Inc. | 2017 – 2021 Leads and organizes team activities Provides feedback and positive reinforcement to team members and gives career advice and training for overall employee development and advancement Generates timely reports on team, cluster, division, and project performance CUSTOMER SERVICE REPRESENTATIVE Conectys Philippnes, Inc. | 2016 – 2017 Assisted customers in placing, editing, tracking and cancelling orders Provide comprehensive product information to help customers make a decision on which products they need Assisted fellow Customer Service Representatives as a Subject Matter Expert VIRTUAL ASSISTANT I'm In Mobile | 2016 Did data mining on client-provided websites to gather contact information for Lead Generation to be provided to the Cold Calling Team WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE Teleperformance Philippines | 2015 - 2016 Assisted customers in managing their prepaid mobile accounts Processed customer requests for service, promotional offers and account management Promoted to Interim Team Manager after 7 months of working as a Customer Service Representative TECHNICAL SUPPORT ASSOCIATE VXI Global Holdings | 2013 – 2015 Provided technical support to Telco customers for their home phone, TV and high-speed internet service Provided basic support for Billing inquiries and Upselling product upgrades and promotional items Promoted to Subject Matter Expert and then Escalations Team Generated hourly, daily, weekly and monthly performance reports for the team, cluster and division TECHNICAL SUPPORT REPRESENTATIVE Stream Global Services | 2010 - 2011 Provided over-the-phone technical support for Business-Line computers and laptops Assisted customers with hardware installation and/or replacement, hardware and software setup/configuration and basic software and driver troubleshooting Assisted customers with hardware installation and/or replacement, hardware and software setup/configuration and basic software and driver troubleshooting VIRTUAL ASSISTANT StaffersUSA, Incorporated | 2007 - 2008 Did content creation and product uploads to client's online store and composed product descriptions that satisfy anti-plagiarism software Did cold calling for real estate to set up appointments with house owners TECHNICAL SUPPORT REPRESENTATIVE Synnex-Concentrix Philippines | 2006 - 2007 Provided over-the-phone technical support for wired and wireless networking devices Assisted customers with hardware installation and/or replacement, hardware and software setup/configuration and basic software and driver troubleshooting Placed orders for replacement parts, technician visits and Depot requests when deemed necessary and based on the warranty information Assisted new hires by being a micro team lead EDUCATION HISTORY UNIVERSITY OF MINDANAO Bachelor of Arts in English, 2003 College undergraduate STI PHILIPPINES 6-Month Course on e-Commerce Applications UNIVERSITY OF THE PHILIPPINES MINDANAO Bachelor of Science in Computer Science, 1999 College undergraduate