Charles Ifeanaejelu

Customer service professional with 8+ years of experience in the customer service industry, 5 years with local B2C commerce businesses, and 3+ years with e-commerce B2B and B2C companies based in the US, in sectors such as telemedicine, insurance, social media, and logistics companies.

Hands-on experience with CRM tools such as Salesforce, zendex, zoho, Zoominfo, DAT Google Office, Slack, Big Contacts, and Bitrix.

Created a communication method that saved 30% call time and raised the volume of daily customer-resolved cases by 15% in 3 months.

Built a communication technique that increased trust and product and service awareness through active listening and expert response to client inquiries.

Saved claims that helped the company make an extra $20,000 in one year, through conflict resolution methods and attention to unresolved client concerns.

My experience in a fast-paced work environment has sharpened my attention to detail, business mindset, and approach to analyzing and solving problems. l am passionate about service excellence as a customer support specialist and l am more than happy to provide more information regarding my qualifications and experience.