Charles Emmanuel Udofot

Charles Emmanuel Udofot

$5/hr
Customer Support Specialist | Zendesk | Email and Live Chat Support | Available Full-Time Remote.
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
25 years old
Location:
Eket, Akwa Ibom, Nigeria
Experience:
6 years
CHARLES EMMANUEL UDOFOT     •  Akwa Ibom State Nigeria • Professional Summary Detail-oriented and people-focused professional with experience in mentoring, data entry, and administrative support. Proven ability to manage high-volume data with accuracy, support individuals in achieving personal and professional goals, and maintain organized systems in fast-paced environments. Recognized for strong communication, reliability, and the ability to work both independently and collaboratively. Seeking to contribute to a team in administrative support, customer service, or entry-level business operations roles. Skills • Data entry & database management • Customer support & client communication • Mentoring & coaching • Microsoft Office & Google Workspace • Record management & documentation • Time management & task prioritization • Problem-solving & critical thinking • Technical troubleshooting (basic systems support) Work History Mentor, 01/2023 to 01/2025 SPRINGBOARD • Conducted weekly 1:1 mentoring sessions with 5–8 mentees, supporting progress toward career and educational goals • Developed individualized mentoring plans, improving mentee goal completion rates by ~20% • Provided guidance on communication, problem-solving, and professional development skills • Tracked mentee progress and maintained detailed records to ensure accountability and consistency • Supported mentees in identifying strengths and growth areas through structured self-assessments Data Entry, 01/2021 to 01/2023 FELIX EKON NDA • Entered and maintained 100–200+ records per day with a strong focus on accuracy and completeness • Achieved 98–99% data accuracy rate, reducing errors and improving data reliability • Trained 2–3 new team members on data entry processes and system usage • Organized and updated digital records, improving retrieval time and workflow efficiency • Prioritized tasks to consistently meet deadlines in a fast-paced environment Education and Certifications Bachelor of Science: Business Administration and Management, 01/2026 Brigham Young University Relevant Coursework & Skills: • Business problem solving & analysis • Professional document and spreadsheet creation • Data organization (sorting, merging, indexing) • Business communication & time management • Marketing Principles Internship • Administrative Assistants • Business and Leadership Skills • Associate of Applied Science In Applied Business Management #HRJ#7050cb19-3aec-4b-ba1baf#
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