Charles Andrew II M. Cortez
Blk 4 Lot 7 RowHouse II Pilot Area
Brgy. Commonwealth Quezon City-
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SUMMARY OF QUALIFICATION
Five years’ experience working in the BPO industry (voice and non-voice).
Proven ability to gain customer’s confidence and trust.
Responsible, dependable, punctual; take pride in work.
Proven competence in working with others in a team effort.
Versatile and multi-skilled person.
WORKING EXPERIENCE
Concentrix Corporation Philippines
Exxa Tower, E. Rodriguez Ave., Quezon City
August 5, 2016 – July 5, 2018
Teletech Holdings, Inc.
Level 1 & 2 Robinsons Place Novaliches, Quezon City
May 2014 – July 28, 2016
Convergys Philippines
UP Ayala Technohub, Philcoa, Quezon City
August 20, 2013 – May 2014
Sykes Asia K-Pointe
Gillmore Aurora Blvd, Quezon City
Technical Support Representative
January 25 – July 25 2013
SPi CRM Inc. / SPI Global
PLDT Welcome Rotonda, Quezon City
Technical Support Representative
November 5 – January 15,2013
OmniGlobe International
8th Floor, E-Commerce Plaza Bldg.
Eastwood Cyber Park, Quezon City
Technical Support Representative
August 30 –September 25, 2012
TRAININGS ATTENDED
160h-hr Call Center Training Program Course Program
CCAP Rm301 CLMC, EDSA, Quezon City
July 31- August 29 2012
Computer Assembly & Repair Class
Korea- Philippines I.T Training Center
November 28 – March 05, 2012
Expressions Company- Excel Department
SM Cubao / Farmers Cubao
On the Job Training
May – September 2011
EDUCATIONAL ATTAINMENT
Tertiary:
Quezon City Polytechnic University
Bachelor of Science in Information Technology
Brgy. San Bartolome Quezon City
S.Y-
Secondary:
Commonwealth High School
Ecols St. Brgy. Commonwealth Q.C
Graduated S.Y-
Primary:
Manuel Luis Quezon Elementary School
Brgy. Commonwealth Q.C
Graduated S.Y-
