Charlene Sanchez

CHARLENE SANCHEZ Talent Acquisition Specialist Customer Service Representative Chat /Email Support Writer -(- Zone 2, Cadlan, Pili, Camarines Sur linkedin.com/in/charlene-sanchez-6b943518b/ charlenesanchez24 OBJECTIVES: To prosper in an environment of growth and excellence and get a job that provides me fulfillment and self -development and help me achieve my subjective goals as well as business goals. QUALIFICATIONS: - Expert in sales and customer service Determined, goal-oriented, has a can-do attitude, organized, and flexible individual along with the ability to work independently Good interpersonal skills Skilled in planning and coordinating as well as project implementation Knowledge on MS Office applications and on the internet navigations (data entry speed and accuracy) Can handle multi-tasking jobs and can work under pressure Team Player and with strong leadership skills Solid attention to detail Strong verbal and written communication and listening skills WORK EXPERIENCES Talent Acquisition Associate Stellar Philippines (September 24 to September 30 2019) - Monitor applicant walk in Facilitate assessments/initial interviews Database encoding Assist in Special Recruitment Activities (i.e. Job Fair, Site Events) Collate requirements for 201 Email report management Customer Service Representative (Universal Agent) Stellar Philippines (August 18, 2014-September 23, 2018) - take calls or chats (as a flexed agent for voice and non-voice account) respond to incoming customer inquiries through voice and chat (including booking flights, flight status, ticket amendments, and other flight booking inquiries) Senior Consultant - Petco, Service Delivery VTF/Subject Matter Expert, Sutherland Global - Services, Inc. -) immerse to mini-team leader’s tasks as handled 16 Live Chat agents during the virtual training force program supervise the team to meet KPI targets (sales conversion, CSAT, NPS) take supervisor chats for irate and difficult customers do chat auditing, coaching, generating agents KPI performance and reporting send out real time report via email to Service Delivery Team for update about chat volume for every 1-hour interval do floor walking to assist colleagues Email management BrandWorks| Field Auditor (Part time job) Pasig, Manila Philippines- - conduct research and assessment on field activities engaged in activities away from the headquarters area, and investigating issues at distant locations. expert in area task like auditing inventory or examining fraud issues while comfortably working with a low level of supervision. Email reporting Chat Support Representative - Petco Sutherland Global Services, Inc- - Respond to incoming customer inquiries through chat (including animal care inquiries, order status, online orders and delivery, membership accounts inquiries) Provide professional, expert advice about customer’s animal care and products Walk customer through on booking pet products on the website Chairwoman (Elected Official) Local Government Unit - Cadlan, Pili, Camarines Sur- - Initiate programs of designed to enhance the social, political, economic, cultural, intellectual, moral, spiritual and physical development of the members. - Hold fund-raising activities proceeds of which shall be tax exempt and shall accrue to the general fund of SK; provided however, that in the appropriation thereof, the specific purpose for which such activity has been held shall be first satisfied. Create such bodies and committees as it may be deemed necessary to effectively carry-out its programs and activities. Submit annual and end-of-term report to the Sangguniang Barangay on their projects and activities for the survival and development of the youth of the barangay. Consult and coordinate with all youth organizations in the barangay for policy formulation and program. Exercise such other powers and perform such other duties and functions as the Sangguniang Barangay may delegate or as may be prescribed by law or by ordinance. Conduct and preside on SK regular meeting once a month Implementation PCOS Technician (Barangay and Municipal Election) Endorsed by Computer Communication Development Institute, Inc (CCDI-Pili) May 2010 - Assure that PCOS machine operates well all through the Election Day Report any technical issues to the Area Manager Tutorial Service (Elementary subjects- - Handle 2 to 3 grade school pupils Conduct reviews on the children’s lesson prior to their monthly examination Measure children’s learning through assessments followed after topic discussion HIGHEST EDUCATIONAL ATTAINMENT Course/Degree Program Name of School/Address Inclusive Dates of Attendance Bachelor of Science in Business Administration Major in Human Resource Development Management University of Nueva Caceres, June- 2- Year Computer Secretarial Computer Communication Development Institute (CCDI), Inc. Pili, Camarines Sur Naga City June 2008-March 2010 TRAININGS AND SEMINARS AFFILIATIONS- - Seminar on Business Knowledge Enhancement Speaker/Organizer/Facilitator – University of Nueva Caceres Seminar on “Swine Raising and Hog Dispersal”, a livelihood project of UNC-CBA Community Extension Service Facilitator – Barangay Cararayan, Naga City Seminar on Global Trends in Human Resource Management Organizer/Facilitator – University of Nueva Caceres, Naga City Rodríguezean Blitz - Editor-in-Chief Rodriguez National High School, Cadlan, Pili, Camarines Sur