Charlene Reyes

CHARLENE REYES SOCIAL MEDIA MANAGER CUSTOMER SERVICE EXPERTISE 439 Villamayor compound Brgy. Pag-asa Binangonan Rizal-- CAREER OBJECTIVE If you're looking for someone who wants to amplify your business using different Social Media Platforms, we are the right fit. EDUCATION Bachelor of Science in Psychology Rizal Technological University / 2015 - 2019 SKILLS Social Media Management Social Media Marketing (Facebook, Instagram, LinkedIn) Social Media Community Management Social Media User Engagement Social Media Outreach Social Media Content Creation Influencer Marketing Project Management Email Management Customer Service Order Processor Sales I am a Social Media Manager, Marketer, Influencer Marketing Specialist, and Content Creator. I help businesses grow and establish their businesses on different Social media Platforms through strategic marketing, content planning, and management. If you want to multiply your revenue using social media, you will need my services WORK EXPERIENCE ARK PROJECT Team Leader 2021 - 2022 Assisting agents with their concern on daily basis, gives instructions, approval regarding decision making, etc. Overview the team performance and give proper coaching to address all areas of improvement Documenting infractions and commitment with the agents Identify the weaknesses and strengths of the agents to proceed as needed Check the chats and address issues privately with the agent but sending reminders right away on the chats to prevent the other agents doing the same thing Order Processor CERTIFICATIONS Social Media Management (SMM) PRO VA 2018 - 2021 Works as the middlemanbetween customer and florist in different areas in the United States Process the order filed by our customer in our website Receiving Inbound and Outbound Calls Help customer with complaints and questions. give customers information about products and services, take orders, and process returns and refunds.