CHARLENE REYES
SOCIAL MEDIA MANAGER
CUSTOMER SERVICE EXPERTISE
439 Villamayor compound Brgy. Pag-asa
Binangonan Rizal--
CAREER OBJECTIVE
If you're looking for someone who wants to amplify
your business using different Social Media Platforms,
we are the right fit.
EDUCATION
Bachelor of Science in Psychology
Rizal Technological University / 2015 - 2019
SKILLS
Social Media Management
Social
Media
Marketing
(Facebook, Instagram, LinkedIn)
Social Media Community
Management
Social Media User Engagement
Social Media Outreach
Social Media Content Creation
Influencer Marketing Project
Management
Email Management
Customer Service
Order Processor
Sales
I am a Social Media Manager, Marketer, Influencer
Marketing Specialist, and Content Creator. I help
businesses grow and establish their businesses on
different Social media Platforms through strategic
marketing, content planning, and management. If you
want to multiply your revenue using social media, you
will need my services
WORK EXPERIENCE
ARK PROJECT
Team Leader
2021 - 2022
Assisting agents with their concern on daily basis, gives
instructions, approval regarding decision making, etc.
Overview the team performance and give proper coaching
to address all areas of improvement
Documenting infractions and commitment with the agents
Identify the weaknesses and strengths of the agents to
proceed as needed
Check the chats and address issues privately with the
agent but sending reminders right away on the chats to
prevent the other agents doing the same thing
Order Processor
CERTIFICATIONS
Social Media Management (SMM)
PRO VA
2018 - 2021
Works as the middlemanbetween customer and florist in
different areas in the United States
Process the order filed by our customer in our website
Receiving Inbound and Outbound Calls
Help customer with complaints and questions. give
customers information about products and services, take
orders, and process returns and refunds.