Charlene Joy Firmeza

WORK EXPERIENCE LIFE INSURANCE OUTBOUND SALES AGENT REAL ESTATE COLD CALLER UBER360 Outsourcing Company January 2020 – January 2022 Followed up on leads produced by outbound marketing campaigns based on established criteria. Use Customer Relationship Management (CRM) tools to track interactions and manage leads efficiently. Maintain detailed records of calls, follow-ups, and prospect information. CHARLENE JOY FIRMEZA Briz District, Tagum City, Davao del norte-- ISA - REAL ESTATE COLD CALLER ECOMTEL Outsourcing Company January 2022 – February 2023 Initiate outbound calls to prospects with a clear and compelling introduction. Have in-depth knowledge of the real estate properties or services being promoted. Anticipate and overcome objections with well-prepared responses. LEAD GENERATION SPECIALIST/APPOINTMENT SETTER Freelancer Responsible in engaging through cold direct messages (DMs) through platforms like LinkedIn, Instagram and Facebook. Conduct thorough research on potential leads' profiles on LinkedIn, Instagram and Facebook. Develop a strategic approach for initiating conversations and building rapport. Propose and schedule appointments or calls for further discussions. PROFILE SUMMARY Experienced and driven cold caller and appointment setter with strong real estate knowledge. Highly productive, organized, and skilled in multitasking. Proficient in Microsoft Office, CRM, HubSpot and real estate software. Strives to provide exceptional service to clients with a positive attitude. SKILLS Computer Skills Administrative / Organization Creativity Cold Calling/ Appointment Setting Email Marketing / AI Chat GPT November 2022 - May 2023 SALES EXECUTIVE HBJR Company February 2023 - January 2024 Calling cold, warm leads and receiving inbound calls. Sending emails for promotional offers and to set appointments for interested clients. Follow up call and email for new and existing clients Collecting payments CRM - HubSpot TOOLS EXPERIENCE Microsoft Excel, Power point, Word Canva HubSpot, HubStaff Ready Mode, Mojo, Vici Dialer, Aircall and Apollo Google Meet, Skype, Zoom EDUCATIONAL BACKGROUND Bachelor of Elementary Education Liceo De Davao - TAGUM, DAVAO DEL NORTE PHILIPPINES REFERENCE Myllene Dagooc Cold Caller Phone: - Email : -