Charlene G. Santos

CHARLENE SANTOS Profile A dedicated and resourceful marketing professional with a year of valuable experience in customer service support within the BPO industry possesses a strong grasp of customer relations, problem-solving, and effective communication. Known for adaptability, teamwork, and a commitment to achieving business goals while maintaining a customer-centric approach. Work Experience --24 Harvard, Quezon City Cubao November 2023 TaskUs Inc. Digital Customer Service Representative – Provided exceptional digital customer service May management by promptly addressing client inquiries 2023 and concerns via email. Achieved top agent for consistently exceeding Education customer satisfaction targets and demonstrating exemplary communication skills. Bachelor of Science in Business Administration Marketing Management Recognized for Best in Quality Audit for effectively resolving complex customer issues while maintaining a high standard of professionalism and efficiency. 2020 - Present Accountancy, Business, and Management 2018 - 2020 May Telus International 2023 Customer Service Representative – November 2022 Expertise Creativity emails. Management and resolve customer complaints. Identify and escalate issues to supervisors. Provide product and service information to customers. Digital Marketing Customer Service Answer incoming calls and respond to customer's 2020 – 2019 On-the-job Training Interface Computer College Guidance Counsilor's Assistant Supported the head counselor by offering academic guidance, managing schedules, organizing parent Language English Filipino meetings, assisting new students, and leading small groups and classroom guidance sessions References Available upon request.