Charlene Cambarijan

CHARLENE CAMBARIJAN CUSTOMER SERVICE REPRESENTATIVE Profile - Customer Service Representative with over 5 years of experience in telephone customer service, including sales and billing, retention and - customer care, Familiar with call monitoring and providing actionable 1421 East Capitol Hills, Cebu City 6000 insight, and possess a positive attitude as temporary QA, Aiming to use my proven skills to effectively fill the role that would fit me in your company. EXPERIENCE VAPLATINUM Virtual Assistant July 11, 2022 - Jan 06, 2023 ·Helps Mortgage Broker with loan processing ·Data Entry TELETECH POWERED BY TELSTRA Customer Service Representative EDUCATION SECONDARY SCHOOL Abellana National Highschool- BACHELOR OF SCIENCE - HRM University of Cebu, Main Campus 2010 - 2012 December 19, 2016 - June 27, 2022 ·NBN Accounts and Billing Specialist ·Foxtel Retention Team Member ·Boost Prepaid Specialist SKILLS Temp/Intern Quality Assurance CONVERGYS Assistant Talent Sourcing September 21,2016 - December 09, 2016 ·Phone Screening, initial interview for referrals ·Exhausting leads ·Submitting end of day reports EPERFORMAX CONTACT CENTER & BPO Customer Service Representative November 09, 2014 - March 28, 2015 ·Providing good customer service ·Making and processing guest new credit card request ·Assisting guest concern regarding their credit card & bills ·Fluent in English ·Excellent typing skills ·Knowledgeable in Microsoft Excel ·Good Oral and Written communication Easy to be trained CHARACTER REFERENCE Melvin Fat VAPLATINUM Team Leader- Thea Rae Gutierrez VAPLATINUM Supervisor- Lindsay Leigh Lepatan VAPLATINUM VA-