CHARLENE BELONIO
VIRTUAL ASSISTANT
PERSONAL
PROFILE
Extremely motivated to
constantly develop my skills
and grow professionally. I am
confident in my ability to
provide quality support and
great customer service.
SKILLS
Exceptional communication and customer service
skills
Successful working in a team environment, as well as
independently
WORK
EXPERIENCE
eMarket360,
Success Manager/ Virtual Assistant
APR 2017 - PRESENT
CONTACT
Onboard clients to get them started with their LinkedIn Lead
Generation campaign
Constantly updates and make follow-ups on client requests
for any changes with their campaign
Tracks clients progress with their leads if they're receiving
highly qualified ones based on their target niche market
Monitors booked appointments and account setup for new
prospects / clients
Acadsoc Ltd,
46 National Highway,
Sagay City, Negros
Occidental, PH-
Homebased Online ESL Tutor - Part Time
OCT 2016 - JUN 2017
Provided standard ESL courses to Chinese students using
Online teaching system.
-
/cbelonio
Teleperformance Philippines,
EDUCATION
AMA Computer College
Bachelor in Computer Science,
2006
Technical Support Representative
APR 2015- MAR 2016
Assisted subscribers with their billing, account and other basic
services concerns
CHARLENE BELONIO
VIRTUAL ASSISTANT
WORK
EXPERIENCE
Binary Anvil - East
Website Admin Support
MAR 2012 - APR 2014
Monitored and assigned client’s issues and requests received
through Zendesk/Jira ticketing system to its appropriate
department
Maintained product-related updates on Magento
eCommerce websites
Observed websites maintained by the company on a daily
basis and reports possible issues to the Technical Team
Performed QA on launched websites and did basic HTML,
Wordpress, FTP and Photoshop tasks
Convergys Corporation - Time Warner Cable,
CONTACT
46 National Highway,
Sagay City, Negros
Occidental, PH
Technical Support Representative
OCT 2008 - MAR 2012
Provided customers with technical assistance in troubleshooting
their Internet connection issues
--
/cbelonio
Teletech Bacolod - Sprint,
Customer Support Representative
APR 2007 - AUG 2008
Assisted customers regarding their account issues, basic technical
and phone service issues and billing concerns
