Charl Louis Agustine S. Judilla

P R O F I L E I achieved my degree through hard work and perseverance. I work full time as a call center at the same time enrolled in a University. The growth I've experience is immeasurable where time management, tactical decision and harmony were grasp. I am also willing to be trained and adopt the nature of the job. I'm willing to work and give my full pledge to a great company. P R O F E S S I O N A L E X P E R I E N C E Customer Service Representative Sykes Asia, Inc., | Panagdait, Cebu City |- Provide prompt, accurate and courteous responses to customers Active listening and superior customer service skills for both external and internal customers Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems Banking Customer Service Representative Concentrix | Apas Lahug, Cebu City |- Perform any necessary calculations pertaining to fees, time periods, or dates Strong listening, critical thinking, decision making, telephone, customer service and problem-solving skills Complete maintenance as requested including address changes, check orders, stop payments, account closings and ATM/Debit card captures Cashier Dunkin Donut | Consolacion Cebu | 2013 - 2014 Adhere to quality standards, meeting sales and performance goals set by the management Determine the cause of the problem and the action required to solve it, whenever possible, based on all available information Professionally resolve and manage difficult customer situations