Charizze Valisno

 Valisno, Charizze U. Mobile No.:- Email Address:-/-Skype Id:- Educational Background Qualification : Bachelor's/College Degree Major: Banking and Finance Institute/University: New Era University, Philippines Employment History Company Name: OA GENIUS Position Title : Virtual Assistant –Amazon/eBay Order Placer Position Level: 1-4 Years Experienced Employee Specialization: Virtual Assistant Industry: Online Retail Marketing Duration: August 2017 – January 2018 Work Description: Place Orders for customers from different Online Websites. Platform used Amazon Seller Central and OA Genius Order Management Tool Email handling for Amazon Cases Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner. Initiate and/or update systems to ensure successful order completion and service delivery. Company Name: Roomate Market eBay USA Position Title : Virtual Assistant –Amazon/eBay Product Lister part time Position Level: 1-4 Years Experienced Employee Specialization: Virtual Assistant Industry: Online Retail Marketing Duration: August 2017 – December 2017 Work Description: Researching Quality and profitable products and list items responsibly. Optimized listed products, Keyword enhancement, and Image enhancement. Platform used Amazon Seller Central, SKU Grid, Ecomm Solutions, Hydralister, Dropship Beast and Channel Advisor, Appeagle, ZIK Analytics, and AutoDS Tool. Email handling for Amazon Cases Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner. Initiate and/or update systems to ensure successful order completion and service delivery. Company Name: Gear Up Guide Position Title : Virtual Assistant –Amazon Product Lister part time Position Level: 1-4 Years Experienced Employee Specialization: Virtual Assistant Industry: Online Retail Marketing Duration: June 2017 – July 2017 Work Description: Researching Quality and profitable products and list items responsibly. Optimized listed products, Keyword enhancement. Platform used Amazon Seller Central, SKU Grid, Ecomm Solutions, Hydralister, Dropship Beast and Channel Advisor, Appeagle. Email handling for Amazon Cases Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner. Initiate and/or update systems to ensure successful order completion and service delivery. Company Name: Nathalie Shoppe Position Title : Virtual Assistant –Ebay (UK) Product Lister part time Position Level: 1-4 Years Experienced Employee Specialization: Virtual Assistant Industry: Online Retail Marketing Duration: April 2017 – May 2017 Work Description: Researching Quality and profitable products and list items responsibly. Platform used Amazon Seller Central, SKU Grid, Ecomm Solutions, Hydralister, Dropship Beast and Channel Advisor Optimized listed products, Keyword enhancement. Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner. Initiate and/or update systems to ensure successful order completion and service delivery. Company Name: Double R Country Store / Tranquil Rivers Boutique Position Title : Virtual Assistant –Amazon Product Lister – Team Lead Position Level: 1-4 Years Experienced Employee Specialization: Virtual Assistant Industry: Online Retail Marketing Duration: June 2016 – April 2017 Work Description: Researching Quality and profitable products and list items responsibly. Platform used Amazon Seller Central, SKU Grid, Ecomm Solutions, Hydralister, Dropship Beast and Channel Advisor Orders Fulfillment, Email Support Escalations, Tracking Deliveries. Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner. Initiate and/or update systems to ensure successful order completion and service delivery. Company Name: UK_Deals Retail / SMOH Travel Position Title : Virtual Assistant –Ebay (UK) Product Lister part time Position Level: 1-4 Years Experienced Employee Specialization: Virtual Assistant Industry: Online Retail Marketing Duration: November 2016 – January 2017 Work Description: Researching Quality and profitable products and list items responsibly. Platform used Amazon Seller Central, SKU Grid, Ecomm Solutions, Hydralister, Dropship Beast and Channel Advisor Optimized listed products, Keyword enhancement. Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner. Initiate and/or update systems to ensure successful order completion and service delivery. Company Name: UNITED HEALTHCARE GROUP Position Title : Customer Care Specialist – United Health Care Insurance - the US Position Level: 1-4 Years Experienced Employee Specialization: Clerical/Administrative Support Industry: Call Center / IT-Enabled Services / BPO Duration: September 2015 – November 2015 Work Description: Responsible to process, payments and confirm customer information. Isolate and problem solve accurately. Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner. Company Name: TELUS INTERNATIONAL Position Title: Customer Care Specialist – Sears US Position Level: 1-4 Years Experienced Employee Specialization: Clerical/Administrative Support Industry: Call Center / IT-Enabled Services / BPO Duration: July. 2014 – Feb. 2015 Work Description: Responsible for processing, enter orders and confirm customer information. Isolate and problem solve accurately. Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner. Initiate and/or update systems to ensure successful order completion and service delivery. Complete any pending requests with fixing errors and defects. Complete transactions by making outbound calls to get confirmation on customers’ requests. Respond to email correspondence and resolve any issues within a targeted work time. Company Name: IBM DAKSH / CONCENTRIX Position Title: Bank Specialist - Keybank Position Level: 1-4 Years Experienced Employee Specialization: Clerical/Administrative Support Industry: Call Center / IT-Enabled Services / BPO Duration: Nov. 2013 – Apr. 2014 Work Description: Responsible for customer care inquiries pertaining to payment, balances, interests, payment methods and other billing concerns. Provide excellent customer service to current and possible customers using payment provider. Process replacement of lost or stolen debit and credit cards. Verify customers account information to avoid fraudulent transactions. Company Name: VXI GLOBAL HOLDINGS B.V. PHILIPPINES Position Title: Global Agent – the Western Union, USA, and Canada Position Level: 1-4 Years Experienced Employee Specialization: Clerical/Administrative Support Industry: Call Center / IT-Enabled Services / BPO Duration: Nov. 2012 – Aug. 2013 Work Description: Help customers send money from the US and Canada worldwide. Verify customers account information to avoid fraudulent transactions. Provide the best solution possible in order to settle disputes and/or problems. Company Name: TELETECH CORPORATION PHILIPPINES Position Title: Account Manager – Bank of America Position Level: 1-4 Years Experienced Employee Specialization: Clerical/Administrative Support Industry: Call Center / IT-Enabled Services / BPO Duration: June. 2012 – Nov.2012 Work Description: Responsible for customer care inquiries pertaining to payment, balances, interests, payment methods and other billing concerns. Provide excellent customer service to current and possible customers using payment provider. Process replacement of lost or stolen debit and credit cards. Verify customers account information to avoid fraudulent transactions. Company Name: CONVERGYS PHILIPPINES CORPORATION Position Title: Customer Service Agent –AT & T MOBILITY Position Level: 1-4 Years Experienced Employee Specialization: Customer Service / Support Industry: Call Center / IT-Enabled Services / BPO Duration: Oct. 2011 – Jan. 2012 Work Description: Deal with all in a timely and professional manner. Engage one’s self in a professional yet friendly conversation to build rapport. Matching customers’ needs to Clients products and services. Provide the best solution possible in order to settle disputes and/or problems. Company Name: NCO PHILIPPINES/RMH TELESERVICES Position Title: Customer Service Agent - CRICKET Position Level: 1-4 Years Experienced Employee Specialization: Customer Service / Support Industry: Call Center / IT-Enabled Services / BPO Duration: Nov. 2010 – Apr. 2011 Work Description: Deal with Customer’s inquiries through phone and provides Excellent Customer Service. Provide consistent, superior service to every customer by utilizing all available tools and resources. Company Name: Asahi International Manpower Corporation Position Title: Liaison Officer / Clerk/ Documentation Officer Position Level: 1-4 Years Experienced Employee Specialization: Clerical/Administrative Support Industry: Human Resources Management / Consulting Duration: Jan. 2009 – Jan. 2010 Work Description: Attend the labor complaints of contract workers as the representative of the company. Checking the availability of the job orders accredited by the POEA. Assisting and Briefing of worker’s departure. Secure the safety of the documents of the hires workers scheduled to depart in their respective employers. Communicates regularly with my supervisor on the status of processed workers and the available job orders of the foreign principal. Monitor the deployment report every the end of the month and all other outdoors transactions. Company Name: Club Harmony-Nagoya, Japan Position Title: Food Attendant/ Liquor Captain/Part time English Tutor/Factory Worker Duration: Nov. 2004 – Jul. 2008 Company Name: Net0081 shop- Japanese Chat Station Position Title: Part-time Technical Staff / Assistant to the President Duration: Jan. 2001 – Sept. 2003 Company Name: RedBull Basketball Team Position Title: Team Secretary Duration: Jan. 2000 – Dec. 2000 Skills Proficient in MS Word, Excel, and PowerPoint. Highly independent and proactive, with keen attention to details. Excellent organizational, interpersonal and communication skills. Can work under pressure, finish work schedule on time and eager to learn. I hereby certify that these curriculum vitae describe my qualifications, experiences and all the above information given is true and correct to the best of my knowledge and belief. Charizze U. Valisno