EDUCATION
Lyceum of the Philippines University - Cavite Campus
2012- 16
Bachelor of Science in International travel and
tourism management
IMAGE AND SKILLS ENHANCEMENT
2015
Training
American Hospitality Academy (Online Campus)
2014
Hospitality Professional Certificate
WORK EXPERIENCE
2020,
Febuary
August
CHARIZZE
ARMA
Facebook Moderator & Shopify customer chat and
email support
Review and manage Facebook ads.
Locate and create adjustment order in Shopify.
Generate leads through Facebook outreach and direct messaging.
Communicate with customers through high-quality live chat and
emails to answer their questions and solve problems in a fluent
English.
Provide world-class customer service in a friendly, confident, and
knowledgeable manner in Facebook, Gorgias and Shopify.
2017-20
General Virtual Assistant
Passenger Service Agent - Eva Air, Phillipne
Airport ground support soultions
Check-in Agent, accommodate and assist passenger during their
departure in airport.
Communicating with passengers and extend customer service and
information to passenger.
Adhere to security requirement ( Profiling and visa checking)
Customer Service (field & online)
Perform Flight Controller and Lead Gate controller.
Perform administrative task.
PROFILE
Sales Account Executive
2016
Promote and sells company’s product
Achieved maximum sales profitability
I am an experienced customer service agent
seeking a full-time position in the field of virtual
assistant, customer support, and administraive
assistant.
On the Job Training ( Travel Agency Consultant)
2014
General administration, handling communication/reception,
coordination between management and clients.
Attend to all clients inquiries requirements and formulates
responses and resolution via telephone or email.
CONTACT INFORMATION
Mobile
-
Email
-
Address
Tanza Cavite, Phippines
Skype
chacharizze
AWARDS
2018 - 19
Employee Perfect Attendance ( Philippine Airport
Ground Support Solutions)
fb.com/chacharizze
2015
Dean’s Lister (Lyceum of the Philippines University-Cavite)
@annchrzze
2017
Professional Development Certificate with Honors
REFERENCE
Mr. Erwin Torio
Philippine Airport Ground Support Solutions, Inc.
Senior Supervisor – EVA Airways and Oman Air-
Mr. Roger Francis Padiz
ZB Holding Group - Team Leader - Manager-
SKILLS
-
Microsoft offices E commerce
and google
Shopify
products
Facebook Lead
Generation
Gorgias
Attention to
Canva, slack
details, working
and wix
under pressure,
and multitasking
