Charity

CHARITY NAIRUKO KARKAR P.O. Box- Nairobi, Kenya-.- EDUCATION MAASAI MARA UNIVERSITY, Narok, Kenya. Bachelor of Science in Environmental Science (Biology and Health) Second Class Honors September 2014 - November 2018 OUR LADY OF VICTORY GIRLS’ HIGH SCHOOL, Nandi, Kenya Kenya Certificate of Secondary Education (K.C.S.E.) February 2010 – November 2013 CORE COMPETENCIES • • • Customer Service Time Management Adaptable • • Verbal and Written Communication Attentive • • • Patience Persuasive Empathy WORK EXPERIENCE TULAA TECHNOLOGY SERVICES LTD., Nairobi, Kenya. February 2019 – April 2020 Call Center Advisor • Made outbound calls to interested farmers to accurately capture their profiles in the system, including a detailed registration survey. • Handled inbound inquiries from farmers, customers and partners via telephone and SMS. • Managed and resolved farmers’, customers’ and partners’ complaints. • Identified and escalated emerging issues that needed to be handled at a different level and made necessary follow ups. • Provided farmers and prospective clients with product and service information by clearly explaining procedures, answering questions and providing information in accordance with the company’s policies and procedures. • Made follow up calls to farmers regarding loan repayments and loan collections. • Identified customer service process gaps and recommended improvement in procedures to ensure quality customer service. • Documented all customer interactions according to standard company operating procedures. • Troubleshoot mobile app related issues and provided first level resolutions to customers and partners. THE AFRICAN MEDICAL AND RESEARCH FOUNDATION (AMREF), Narok, Kenya Research Assistant – Sanitation and Hygiene Improvement Program • Conducted qualitative and quantitative data collection using an open source data kit. • Conducted community interviews regarding hygiene and sanitation. • Mobilized community tree planting exercises and clean-ups. • Assisted in data collection, data entry and data presentation. July 2018 – August 2018 NAROK COUNTY GOVERNMENT – Ministry of Environment, Narok, Kenya Environment Intern • Supported county officials in conducting environmental impact assessments. • Monitored and enforced county health and hygiene regulations. May 2017 – August 2017 TECHNICAL SKILLS Computer: Proficient in Microsoft Excel, PowerPoint, Word, Outlook and Access Language: Fluent in both English, Maasai and Swahili