Charity Wanza Malinda

CURRICULUM VITAE Personal Profile Name: Charity Wanza Malinda Cell Phone: - Email Address:- Career Profile A self-driven and result-focused professional with extensive experience managing and fostering an incredible service-led culture in a busy customer service environment. I am proficient at developing and maintaining client relationships and with a customercentric approach toward work. Hands-on experience in customer service relations, data analysis, market surveys, and sales. Education Background 2010 – 2014: Bachelor of Science in Biomedical Sciences – Zoology Institution: Jomo Kenyatta University of Agriculture and Technology Attained: Second Class Honors, Upper Division 2005 – 2008: Institution: Attained: Kenya Certificate of Secondary Education St. Joseph’s Girls Secondary School Grade B (Plain) 2009: Institute: International Computer Driving License Certificate Institute of Advanced Technology Attributes 1. Sound decision-making and problem-solving skills: I’m able to make decisions on problem situations that may arise to find appropriate and workable solutions. 2. Refined planning and organizational skills. 3. Committed to teamwork. 4. Excellent communication and active listening skills. 5. Simultaneous attention to detail and analytical thinking. 6. Personal qualities: I wear many hats in a fast-paced environment and am a professional who upholds integrity, credibility, and dedication. Work Experience February 2023 To Date: The Fixer Virtual Assistant Services Position: Part-Time Associate Virtual Assistant Responsibilities: Administrative VA Services 1.Calendar management and scheduling 2. Email management 3.Travel Arrangements and reservation 4.Liaising with third-party vendors 5. Word processing and presentation creation August 2022 to Date: Cupid Media (Outsourced to E com Services – Kenya) Position: Customer Service Agent Responsibilities: 1. Handling customer inquiries related to account creation, profile management, and payment processing. 2. Approving and disapproving protocols of clients’ profiles with respect to the requirements of the specific site 3. Training of new and junior customer service agents September 2019 to Date July 2022 MIG Kenya Limited Position: Product Specialist for Flexicare Medical Responsibilities: I successfully led the Pioneer team in Kenya in market research, groundbreaking strategies, and brand (product) launch activities as well as involving key Opinion Leaders in Anaesthesia, Critical Care, and Emergency Medicine to introduce Flexicare Medical Brand. References To be Provided Upon Request